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We’re getting reports that some of you are not receiving the email for the account verification, prompted in the app.
Thanks for your patience and providing as much useful info as possible regarding this.
Writing to confirm the email verification prompt should no longer be visible.
If it still is or you're having troubles logging in, restarting the app should do the trick.
Subsequently uninstalled app on phone and reinstalled it - all working fine now.
.... BUT then I signed out and was back to square 0ne when I tried to use Spotify app on my phone a few hours later.
- Country: Germany
- Email provider: Fastmail (preferred, but in troubleshooting switch to old Gmail account)
- Email domain: fastmail.com
- ISP: University ISP
- Notifications enabled: no
- Troubleshooting tried: Looked into all inboxes and also spam, switched to different email adress and then back via the website to force a new email to be sent > didn't work. Switched to old gmail account > Verification email received. worked, but is not preferred. I would've preferred to have stayed at the fastmail email
Edit: @Mario updated to add more info about troubleshooting. If something else, is needed i can provide.
Same thing happening to me too. Tried multiple times, not in junk folder, reinstalled the app and was fine for a few hours but now I can't use it again.
Oh this is interesting, a few users with fastmail as their provider. I'm using fastmail too!
Email provider: fastmail
Email domain: daledavies.co.uk
* hotmail / outlook.de
* ISP: PYUR
* Notifications: enabled
Troubleshooting: changed my email adress and received a notification telling me about it. However, I do not receive the verification mail on either the new or the old address
Notifications enabled and troubleshooting tried.
Tried 2 different emails and still no verification message. Please fix, or let us know there is no fix, so we can decide what to do next. Thank you.
Country : FranceE-mail : vassily / FreeInternet Provider : FreeI have notifications enabled.Thank you by advance guys, Vassily 🙂
Thank you all who have provided details so far!
We're forwarding those to the right team.
Please try and answer as many of the bullet points mentioned as possible, otherwise we might not be able to include your report.
It is essential you include the details regarding your ISP as well as if you've checked your spam/junk filters and any other blocking options.