Ad and Song are playing simultaneously

[Kev575]

Hey everyone,

I heard Spotify as usual and while listening an advertisement started after a song. I wanted to stop the ad, because I needed to speak with someone (in reallife). That was done using the play/pause button on my mouse (or my keyboard). After I pressed it, the next song in my playlist started and the ad continued.

I went to Spotify and stopped the ad with the pause button, but the ad continued and I was wondered.

Now I'm here to report this issue.

(The ad playing was "ROCK TOP 40" by Topsify and the song was "Au Revoir" by Mark Forster.)

Kind Regards

Kev575 🙂

[Laura]

Hey @Kev575!

Could you let us know the OS and Spotify versions you're running? Also, have you experienced the same incident ever since?

We'll see what we can suggest.

[Laura]

Hey @Kev575!

We're closing this right now as we didn't hear back from you. But if you're still having this issue, feel free to get back to us.

Have a good one 🙂