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Ads cut off the endings of songs

Status: Closed

Ads cut off the endings of songs on my iPhone 6 with updated (non-premium) Spotify all the time. It cuts off the last sometimes 5 seconds, which is sometimes an entire lyric. Ads should play after the song is completely finished. I know they're supposed to make you want premium, but this just makes me mad at Spotify.

Hey @km_avent and @Evelock,

 

It seems we didn't receive a reply from your end. For this reason, we're setting this post as "Closed".

 
Don't hesitate to write us back if you need some extra help.
 
Our best,
Comments
Evelock

This might be caused from a setting called song crossfade.

Check if you have this option turned on under the Advanced Settings > Playback

Hope this helps!

Jim

Hey @km_avent!

 

That's not cool. Have you tried the steps that @Evelock has pointed out?

 

If you're still having trouble, can you let us know... 

 

  • if this happens on any other device? 
  • what version of Spotify you're rocking?
  • if it's a particular ad that does this? 
  • Also, if it only happens at a certain time of day? 

 

Let us know how you get on 🙂

Jim

Hey @km_avent!

How are you getting on? Do you still need our help? If not, we'll close this thread up in around 48 hours. Don't worry though, if you need us to lend a hand we'll be right here.

 

Feel free to give us a shout at any time.

 

Thanks, and have a great day 🙂

MaryC1
Status changed to: Closed

Hey @km_avent and @Evelock,

 

It seems we didn't receive a reply from your end. For this reason, we're setting this post as "Closed".

 
Don't hesitate to write us back if you need some extra help.
 
Our best,