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Ads won’t work

Status: Closed

I will watch the ads that are supposed to make 30 minutes ad free. They never load but I hear the intro/outro part of each. Directly after will be more ads don’t work. The ads begin to loop and it takes at least 10 minutes before I can listen to a song. After that it will randomly display ads, even if the 30 minute ad does work. I think I’m gonna just find a replacement app. 

Hey there.

 

We haven't heard from you in a while, so we're closing this thread for now.

 

If you ever need us again, just let us know. We're always here to help.

Comments
SergioDavid
Status changed to: Need more info

Hey @Zoeyyy, welcome to the Community!

 

What device, operating system, and Spotify version is this happening on? Also, how long has this been happening for? Did the app crash at any point during the 30 minutes? That can cause the ad-free time to reset.

 

We'll see what we can suggest once we have this info.

SergioDavid
Status changed to: Closed

Hey there.

 

We haven't heard from you in a while, so we're closing this thread for now.

 

If you ever need us again, just let us know. We're always here to help.