Adverticing - Don Diablo driver - Give no sound ands plays forever

[user-removed]

When the adverticing for Don Diablo Drivers starts there is no sound, the timer goes really slow. After minutes its saids is has played the 30 seconds but keeps going. This happens on the windows phone app. The only way to 'resolve' the issue is to turn of and on the phone. When the adverticing loads again it happens again.

[Laura]

Hey @user-removed!

Could you let us know the operating system and Spotify versions you're running? Also, can you send us a screenshot of the ad?

Let us know if the same thing happens on a different device.

We'll see what we can suggest.

[user-removed]

I have window 10 running on my phone: Windows Mobile 10 Versie 1511 build 10.0.10586.107
I dont know what precise version of the application is, I can not find this information. The windows store stays its up to date, so the last one?
I have not seen the adverticement since then, therefore i am unable to send you and screenshot.

[Laura]

No worries!

If you get it again, make sure to take a screenshot and send it to us.

We'll take a closer look.

[Laura]

Hey @user-removed!

We're closing this right now as we didn't hear back from you, but feel free to get back to us with the info requested if you get the ad again.

Have a good one 🙂