Airpods controls (play, pause, next, previous) don't work

 

Plan

Premium

Country

 US

Device

iPhone Xs

Operating System

iOS 12

 

My Question or Issue

While playing podcasts at a speed above 1.0 the double tap to pause with Airpods does not work.  It will pause when playing at 1.0. 

 

Hey folks,

 

Thanks for reporting this. We can confirm the tech team are aware of the issue.

 

We don't have a timeframe for a fix, but hopefully we'll have an update soon.

 

For now, we'd recommend keeping your apps up-to-date.

 

Thanks again!

Comments
Rock Star 16
Rock Star 16

Hey @Brooksp, and welcome to the community.

Hope you're doing great! 


I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

Let me know how this goes :) 

Brooksp
Regular

Thanks for the reply. I have done all of the above and the issue is still there.  Version 8.4.79.933

Rock Star 16
Rock Star 16

@Brooksp.

 

Thanks for checking! Could you try disconnecting your AirPods from Bluetooth and reconnecting it? You can also follow these steps: 

 

  1. On your iPhone, go to Settings.
  2. Tap on Bluetooth.
  3. Tap the information icon (letter i) next to your AirPods.
  4. Tap on 'Forget This Device'
  5. Tap 'Forget Device' to confirm your action.

Keep me posted :) 

izzyxmartinez
Regular

I recommend restarting your app, and if that does not work, try restarting your phone. Good Luck!

Brooksp
Regular

I have tried all suggestions and still have th issue. 

Rock Star 16
Rock Star 16

Hey again @Brooksp.

Thanks for getting back to me.

 

I've looked into this, and it turns out that this is an issue which is being investigated by the relevant team at Spotify. The Community Mods will keep you updated in this thread and let you know as soon as there are any new developments.

 

I hope this helps :) 

Brooksp
Regular
Thanks!
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Thanks, Brooks Peterson
Rock Star 16
Rock Star 16

@Brooksp.

 

You’re very welcome! In the meantime if you need help with anything else, just let me know :)

Moderator
Moderator
Status changed to: Need more info

Hey all,

 

We've seen reports from users where the controls built in the Airpods don't work properly when listening to podcasts.  If you are experiencing this issue, please hit +VOTE and leave a comment with the following:

 

  • iOS version
  • Which iOS device you are using
  • Spotify version

We'll get back to you here as soon as we have an update.

 

Thanks!

Moderator
Moderator
Status changed to: Won't Fix

Hey folks,

 

Thanks for reporting this. We can confirm the tech team are aware of the issue.

 

We don't have a timeframe for a fix, but hopefully we'll have an update soon.

 

For now, we'd recommend keeping your apps up-to-date.

 

Thanks again!