Airport Express Not In Spotify Devices Menu

[jtconte]

A week ago it was working fine. My Airport Express no longer shows in Available Devices. Neither on the Mac desktop Spotify app or my iPhone 6 app. I have deleted and re-installed the iPhone app and restarted the iPhone6. I did install new Airport Express and Airport Extreme firmware updates several days ago- possible culprit? When I goto the iOS Spotify, Settings, Devices Menu, all it shows is: LISTENING ON This iPhone. If I turn on my Marantz receiver, then it shows up as a Spotify Connect device. The Airport Express does work with my desktop iTunes and AirFoil.

iPhone6: iOS 10.2

iOS Spotify App: 6.8.0.3786

Airport Express version: 7.6.8

[Hubo]

Hey @jtconte!

It would be great if you could test this on another WiFi-network. Let me know how it goes!

Take care! 🙂

[jtconte]

Hey @Huib

I don't think I can gain access to another network, bring my Airport Express and configure it for the new network.

John

[Hubo]

Hey @jtconte!

Alright, let's do some troubleshooting:

• Apologies, as I know it sounds simple, but are you able to just double-check you've plugged in, and turned on the AirPlay device that you're trying to stream to?
• Just to confirm, can you let me know the exact devices, operating systems, and versions of Spotify this is happening on? 
• On iOS: Is your iOS device in Low Power Mode? If so, can you try things again with this switched off?
• Are both your device, and Airport Express on the same WiFi network? 

Let me know how it goes.

Have a lovely day! 🙂

[jtconte]

Hey @Huib

No worries.

My apologies for being a bit short but all the information you seek (except low power mode, which it is not) is in my original post at the top of this thread.

Thanks,
John

[jtconte]

Hey @Olson

Are you still having this issue?

Thanks,

John

[jtconte]

Also, other iOS apps can play to my Airport Express like Pandora.

Thanks,

John

[Melody]

Hey folks!

We hope that you're well.

We've now moved, and merged a few threads exploring this together, so that we can better help you all.

If you've not already, could you let us know:

• Device
• Operating system
• Version of Spotify
• When this started to happen
• Airport Express version

We're going to report this one to our best tech folks. We'll keep you updated as soon as we have any more info to share.

Thanks, 

/M

[Lee]

Hey everyone! 

Hope you're all good.

We don't have any more info on this right now, but we're on the case.

@julesann123. This looks like it could be a slightly different issue. Could you let us know a few more details about the devices you're using? Also, even though it seems basic, could you try a quick reinstall for us?

Let us know how that goes 🙂

Lee 

[julesann123]

Hi

The problem is within the Spotify software and I have gone through all the steps to reload Spotify.

When playing spotify music there is a devices icon on the bottom right of the page and this used to allow me to choose my Apple TV speakers - that has now disappeared. This is a problem from both my iMac and iPhone

Thank you

Julie

[saidwafiq]

I have the same problem. Can't choose Apple tv through 'Device Menu', workaround posted by olson worked here.