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Album art not appearing on Discord

Status: Fixed

Plan

Free

Country

India

Device

Samsung Galaxy M21

Operating System

Android 10

 

My Question or Issue

I have all the proper settings enabled, earlier I had problems with the status display itself (it used to not show up sometimes), now the problem has become that the album/music art is missing in the status and the album name is null. Bots are not able to display my status on chat. (See attachment)

20210123_190223.jpg
20210123_185503.png

Hey folks,

 

Thanks for staying with us.

 

Writing to confirm everything should work as expected if you make sure both Spotify and Discord are updated to the latest version before trying again.

 

Cheers!

Comments
Jeremy

Hey there @Quadrifoglio,

 

Thank you for reaching out to us here in the Community and for letting us know about this.

 

We've reached out to the right team and would like to collect some information from you.

 

Can you let us know the following:

  • Your username
  • Device/devices this occurs on
  • Spotify version

We'll keep an eye out for your reply.

 

Cheers!

Quadrifoglio

Username: Quadrifoglio

Spotify version: 8.5.94.839

This issue appears on mobile devices.Not sure if it can happen on desktop devices.I should also mention that this issue appears on other people's screens. Hope this helps! And thank you for reaching out!

Jeremy

Hey again @Quadrifoglio,

 

Thank you for getting back to us and for providing the information we asked you for.

We've now passed your information to the rightful team.

 

Take care 🙂

Jeremy
Status changed to: Under investigation

Hey folks,

 

We've got several reports about album art not showing up on Discord.

 

We’ve passed your info on to the relevant team, who are currently looking into it.

 

If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.

 

Could you also make sure to provide us with the following info, if you haven’t already:

  • Device + OS version
  • Exact Spotify version
  • What troubleshooting steps you've taken
  • Discord version

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

Anurag9Craft

OS: Android 10

Device: Samsung Galaxy M21 

Spotify Version: 8.5.94.839

Discord Version: 58.6 (1407)

 

Note: I was also experiencing Status flickers in this version.

 

 

Anurag9Craft

My friend has a Nokia device.

His discord is outdated (53.6)

And Spotify is 8.5.86.854

His status is working just fine.

Anurag9Craft

Update: I downloaded a previous version of Discord as my friend had not updated discord for a while (Discord version: 53.8). I downloaded an APK of that version from APKmirror and logged into discord, status works just fine.

ᒍᑌᒪIᗩᑎ

Guys the problem is not from Spotify, the problem is in discord I am about to try with the previous version of Discord that is to say the one before 57.20 which apparently began to damage If it works I will send proof that the problem is from the discord update and not from Spotify

 

 

ᒍᑌᒪIᗩᑎᑕᖴ

Screenshot_20210126-093222.png

Screenshot_20210126-092704.png

Screenshot_20210126-093222.pnghere are the tests guys this is the definitive solution [for now] of discord all you have to do is install the version (53.8) and log in so it will be solved we hope that Discord  in upcoming updates fix it for now is what I recommend it works perfectly and if you don't believe me try it yourself

Anurag9Craft

Yeah I said the same 😅