Help Wizard

Step 1


Albums not loading on Android devices

We've received reports that albums don't load on Android devices. When tapping an album a black screen appears.


This is being investigated.

Hey folks,


Thank you for your patience while we looked into this issue.


We’re happy to announce that this should now be fixed for everyone - just make sure you're running the latest version of Spotify.


If you're still having trouble you can post a new thread in the relevant help board here.


Have a good one!


It's So it's an older version than the one on my phone.


@Yordan my phone (android 11), is using the same Spotify version as my tablet (android 6), but as I mentioned, only my tablet is having this issue.


Both are on Spotify


Taking a quick look through the comments I've noticed that all 3 of the users who are replying to you with this issue are using devices with Android 6.0.1 , maybe that's where the problem is?




Hi there,


exact same problem with sons spotify on his old Samsung S5, started on thursday evening.

Playlists work fine, and songs still play etc. but he cant access albums for some bizarre reason.


Tried clearing caches, reinstalling the app to the latest version, restarting the phone - even did a factory reset of the phone itself, nothing seems to fix it.


Samsung S5, also on android version 6.0.1, the common theme here


My problem also started happening on Thursday, by the way.


I'm experiencing the same issue. Followed all the suggested steps.


Samsung Galaxy A10 

Android 11

Spotify Version


Hi, I have the same issue. I've tried the solution you proposed, without success.

I have a LG G4 running Android 6.0. I'm using Spotify

My partner doesn't have that problem, she can load albums without issues. She has an OPPO A9 2020 running Android 11. She's using the same version of Spotify as I do.


Hello, I use android 5.0 lollipop in one device only to listen spotify and I can't see albuns, only black. I made a clean install and all sugestions and no improvement. I installed spotify in another devide with lollipop and had same problem. In my cellular that is new I can see albums. It started with actualization in 4/10/2022. Thank you.


Having the same problem. Tried everything suggested here, didn't help. I use an LG X screen device with android version 6.0.1 & spotify 

also checked on Huawei EMUI 4.1.3 device, android 6.0, same spotify version - didn't work as well.

Can only listen to albums on my laptop at the moment 😞




Samsung Galaxy J3 Luna Pro

Android 6.0.1

Verified issue on two phones, same model, second phone was a new install of Spotify. First phone had a reinstall of Spotify, reboot as instructed above. Issue persists.



The problem occurs on:

- Android 6.0.1, Xiaomi Redmi 3 Pro, Spotify version

- Android 9, Xiaomi Mi A1, Spotify version

Thank you for your help in advance.