[All Platforms] Advertising in Wrong Language

Thread883033 904213 982879

Status: Fixed

Description:

Some users report that they are receiving advertising (on Spotify Free) in the incorrect language. 

 

To reproduce:

  1. Launch Spotify (using Spotify Free)
  2. Wait for Advertising.

Workaround:

None

 

Additional information:

N/A

 

If you are having either of these issues please can you post below:

-- Which platforms you have noticed it on (Windows/Mac/Android/iOS etc)

-- What country is set on your online profile?

-- What country is displayed on this page (IP Address Check)

-- What language the advertising is in (if known).

 

Thanks!

 

Updates:

2014-09-03: Bug created. 

2014-11-19: Under investigation. 

2014-11-21: Reported as fixed. 

2014-12-4: Bug reported as still under investigation. 

2014-12-22: Confirmed as fixed.

 

When posting in this forum please make sure you have read these guidelines.

Reported as fixed. If you are still experiencing this issue, make sure to post below. 

Comments
woznial
Casual Listener

- Platform: Windows & Linux

- Country: Poland

- Geo IP: Switzerland

- Ads language: French, German, Italian

Snakegil
Casual Listener

-- Windows

-- France

-- FR

-- Italian/Spanish/English

Peter__
Community Legend
Status changed to: Fixed
 
Snakegil
Casual Listener

What do you need ? The problem seems not that unusual, just ask and you'll get some :)

Peter__
Community Legend

Just the information in the first post (that you have already provided). Sorry for the confusion, we migrated the bugs forum to a new layout with statuses so I had to set it again hence the message above! 

lizzalouisa
Newbie

Is there a way to fix this? I've reinstalled Spotify already to see if that would help but the problem still exists. 

I am: 

Using a Mac

My profile is set to US

IP address is within the US

Advertisements are in Dutch 

 

Thanks!

Peter__
Community Legend

Not currently, the team are collecting details to see if they can find the issue. 

johnnyslee
Newbie

Client: Linux (Preview version)

Client Language: English

Profile Country: Hong Kong

IP:

  ipv6-test:

    IPv4: Hong Kong

    IPv6: Hong Kong

  maxmind:

    IPv4: N/A

    IPv6: country code: MY

Ad Languages: English, Catonese

(Spoken Languages in Hong Kong: Cantonese, Mandarin(a.k.a. Putonghua), English)

 

It's not wrong to have ads in English and Cantonese here in Hong Kong. Though, there are a lot of English-only-speakers live in Hong Kong. I personally prefer Mandarin over Cantonese. So far I haven't been shown any ads in Mandarin.

Peter__
Community Legend

Just been informed Spotify think they have fixed the wrong language issue, apart from the Cantonese which is "new". They are looking into it. 

lil_kreen
Music Fan

Windows (set to english)

USA 

USA

Spanish (specifically comcast advertisement of some sort)