[All Platforms] Advertising in Wrong Language

[Peter__]

Thread: 883033 904213 982879

Status: Fixed

Description:

Some users report that they are receiving advertising (on Spotify Free) in the incorrect language. 

To reproduce:

1. Launch Spotify (using Spotify Free)
2. Wait for Advertising.

Workaround:

None

Additional information:

N/A

If you are having either of these issues please can you post below:

-- Which platforms you have noticed it on (Windows/Mac/Android/iOS etc)

-- What country is set on your online profile?

-- What country is displayed on this page (IP Address Check)? 

-- What language the advertising is in (if known).

Thanks!

Updates:

2014-09-03: Bug created. 

2014-11-19: Under investigation. 

2014-11-21: Reported as fixed. 

2014-12-4: Bug reported as still under investigation. 

2014-12-22: Confirmed as fixed.

When posting in this forum please make sure you have read these guidelines.

[woznial]

- Platform: Windows & Linux

- Country: Poland

- Geo IP: Switzerland

- Ads language: French, German, Italian

[Snakegil]

-- Windows

-- France

-- FR

-- Italian/Spanish/English

[Snakegil]

What do you need ? The problem seems not that unusual, just ask and you'll get some 🙂

[Peter__]

Just the information in the first post (that you have already provided). Sorry for the confusion, we migrated the bugs forum to a new layout with statuses so I had to set it again hence the message above! 

[lizzalouisa]

Is there a way to fix this? I've reinstalled Spotify already to see if that would help but the problem still exists. 

I am: 

Using a Mac

My profile is set to US

IP address is within the US

Advertisements are in Dutch 

Thanks!

[Peter__]

Not currently, the team are collecting details to see if they can find the issue. 

[johnnyslee]

Client: Linux (Preview version)

Client Language: English

Profile Country: Hong Kong

IP:

  ipv6-test:

    IPv4: Hong Kong

    IPv6: Hong Kong

  maxmind:

    IPv4: N/A

    IPv6: country code: MY

Ad Languages: English, Catonese

(Spoken Languages in Hong Kong: Cantonese, Mandarin(a.k.a. Putonghua), English)

It's not wrong to have ads in English and Cantonese here in Hong Kong. Though, there are a lot of English-only-speakers live in Hong Kong. I personally prefer Mandarin over Cantonese. So far I haven't been shown any ads in Mandarin.

[Peter__]

Just been informed Spotify think they have fixed the wrong language issue, apart from the Cantonese which is "new". They are looking into it. 

[lil_kreen]

Windows (set to english)

USA 

USA

Spanish (specifically comcast advertisement of some sort)