(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
I am soon unsubscribing to this app. I’m paying money for the premium and my songs keep un-downloading. This has happened at least 3 times or more now in the past year. Soon as I get some play list I like, I’ll go into the app on a day where I’m out of service and don’t have data. All the songs will be gone, unable to play because the download erased. Very very frustrating. Seeing how I’m paying for that service and not getting it.
Thanks for reaching out to us about this.
We were able to identify an issue with a subset of users' downloads which the relevant team is now looking into.
If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.
Could you also make sure to provide us with the following info, if you haven’t already:
device + OS version
exact Spotify version
For our Android and Windows users: do things change for the better if you update your app (as well as device's operating system) to the latest version and log out then back in?
Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.