Announcements

[All Platforms] Music keeps un-downloading

Status: Won't Fix

 

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue 

I am soon unsubscribing to this app. I’m paying money for the premium and my songs keep un-downloading. This has happened at least 3 times or more now in the past year. Soon as I get some play list I like, I’ll go into the app on a day where I’m out of service and don’t have data. All the songs will be gone, unable to play because the download erased. Very very frustrating. Seeing how I’m paying for that service and not getting it. 

 

Hey everyone,

 

Thanks for reporting this and providing us all the relevant info. 

 

We've passed your details on to our developers and they have already rolled out several improvements to fix the experience reported. 

 

We are aware that some users do still experience issues with their downloads, but our tech teams weren't able to reproduce it and this seems to be affecting specific devices or setups, so we're unable to find a solution remotely.

 

We're continuously improving the app and optimizing it, so we recommend keeping an eye out for future updates to the app, but can't guarantee this will fix the issue.

 

For now, we'd like to provide some steps which we hope might help:

  • Check out the steps on our support page here
  • Try disabling WiFi assist
  • Check for any settings that could affect the Spotify background data
  • Change the quality of the downloads in the Spotify app

We’d also recommend you try a clean reinstall, which will remove any corrupt data from your device. Just a heads-up, this will remove all your downloads and you'll have to download everything again for offline listening.

Comments
Aladin4387

Plan

Premium

Location

Czech Republic

Device

Samsung Galaxy A71

Operating System

Android 11

 

My Question or Issue:

Every time the phone is forcibly shut down, all my downloaded content is deleted and the default storage is changed to internal memory.

Cobeez

I camp in areas with poor or no connection often and this issue continues to occur on 2 ios devices. I’ve had Spotify for years. If this is really not going to be fixed I’ll cancel my subscription 

apollo79

Plan

Premium

Location

Germany

Device

Xiaomi Redmi Note 8 Pro

Operating System

MIUI 12

 

My Question or Issue:

Every time the phone is forcibly shut down, all my downloaded content is deleted and the default storage is changed to internal memory. Same as @Aladin4387 .

I can't change the default storage back to sd card as well. If I try to, Spotify says, it will be automatically restart, but if the progress is full, nothing happens and if I restart it myself it hangs up and I have to reinstall the app to use it again.

Env: prod