All saved albums now empty

Submitted by aceso a week ago

As of today all of my saved albums now just show "There are no songs from this album in your library", hundreds of saved albums are now just blank. Re-saving them makes them come back. What gives? Not wanting to click save on a few hundred albums.

Hey everyone,

 

Thanks for reporting this! The right teams are now looking into this.

 

If you are experiencing this issue, could you first try the following troubleshooting steps:

  • Log out and back in again
  • Restart your device
  • Perform a clean reinstall of the app

If none of the above works, please add your vote (+VOTE) to this thread and provide us with the following:

  • Device 
  • Spotify version
  • Your country
  • Device OS
  • A screenshot of 'Your Library' 

Have a good day!

See more ideas labeled with:
Status: Under investigation

Related Issues

Comments
Brunelicia
Rock Star 1
Rock Star 1
a week ago

Hi there,

 

Does the same thing happen on other devices?

 

Thanks! :)

aceso
aceso
Casual Listener
a week ago

Yup, same thing on ios and pc.

new_music_man
new_music_man
Casual Listener
a week ago

I've had the same thing happen to me starting today.  Plus, it has added many albums that I've never saved before.  When I try to delete, this is the screen that pops up on my phone.  There are no options to delete.

 

IMG_1797.PNG

mojosman
mojosman
Casual Listener
a week ago

Think this is happening to me, too. Hopefully it's a bug, and not an actual design decision (though it wouldn't shock me :/)

user-removed
Not applicable
a week ago

I am having the same issue across my saved albums, but it’s not a uniform problem. Some

albums continue to be populated, some are empty (see screenshot).  A clean reinstall did not resolve the issue.  Please help!

 

 

42649F29-32B9-4B42-9504-869E05D0050B.png
gavster86
gavster86
Newbie
a week ago

Same thing happening to me, I am also unable to delete any of these albums and if I add again I get two in my library one empty and the new one with the songs 

Daisy
Moderator
Moderator
Monday
Status changed to: Need more info

Hey everyone,

 

Thanks for reporting this!

 

If you are experiencing this issue, could you first try the following troubleshooting steps:

  • Log out and back in again
  • Restart your device
  • Perform a clean reinstall of the app

If none of the above works, please add your vote (+VOTE) to this thread and provide us with the following:

  • Device 
  • Spotify version
  • Your country
  • Device OS

Also, it would be helpful if you could post a screenshot of 'Your Library'.

As soon as we have this info, we will pass it on to the relevant team :)

 

Have a good day!

Laverezzi
Laverezzi
Newbie
Monday

I have the same problem. I tried this:

 

  • Log out and back in again -> Did not help
  • Restart your device -> Did not help
  • Perform a clean reinstall of the app -> Did not help

Here my info:

  • Device: iPhone X
  • Spotify version: 8.4.92.1055
  • Device OS: iOS 12.1.2
  • Device: iMac
  • Spotify version: 1.1.0.237.g378f6f25
  • Device OS: macOS Mojave 10.14.2 (18C54)
Daisy
Moderator
Moderator
Monday
Status changed to: Under investigation

Hey everyone,

 

Thanks for reporting this! The right teams are now looking into this.

 

If you are experiencing this issue, could you first try the following troubleshooting steps:

  • Log out and back in again
  • Restart your device
  • Perform a clean reinstall of the app

If none of the above works, please add your vote (+VOTE) to this thread and provide us with the following:

  • Device 
  • Spotify version
  • Your country
  • Device OS
  • A screenshot of 'Your Library' 

Have a good day!

jeremie4
jeremie4
Newbie
Monday

same here

 

 

  • Device: SamsungS7
  • Spotify version:  v8.4.91.861
  • Device OS: Android 8.0