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[Amazon Alexa] Music Stop after 5 songs

Status: Not Right Now

Plan

Premium

Country

Italy 

Device

Amazon Echo Dot - Italy

Operating System

 

My Question or Issue

 After 5 songs (playlist, album or other) Amazon Alexa stop music and I have to start again music using voice, Spotify app or Alexa app. If during this 5 songs I skip the track no problem for other 5 songs and at the end of the 5th stops again. From other devices no problem at all. The Amazon support don't know how to solve the problem. They are analyzing it and suggest also to contact Spotify. Any ideas?

Hey everyone!

 

Thanks for the recent comments and examples. Rest assured these have all been passed along! 

 

We're not able to provide an exact timeline for a fix, but we'd recommend you follow the steps below, if this is something you're experiencing:

  • Restart your router
  • Reinstall the app on your mobile device
  • Reinstall the Alexa app
  • Reset the Alexa dot (read here how)
  • Relink your Spotify account to the Alexa app. You can see here how

Many thanks for bearing with us, while this is being looked into!

Comments
stevenascott

My echo input does this as well. I've been dealing with this for what feels like two years. Plays 2-5 songs, then just stops. Asking your customers to reinstall an app is just silly busywork. Why would you ask that? The user is directly accessing the Echo device, which is going out to Amazon/Spotify servers. This is in no way connected or related to a phone running an application.

 

I can confirm this is still happening  and like many others I have switched to Google Home minis, etc around my house. The only downfall is when you have them connected via BT, you miss a lot of notifications.

LoriInUtah
Agree!
japandan1

To the admins, here's a video 

https://drive.google.com/file/d/1HlFNBq41huOFU61HVMMgZkE1Q_1Udfpt/view?usp=sharing

In it, I show the error occur between 2 songs , "Rock with You" and "Baby Be Mine" by Michael Jackson in a playlist. Here's generally what happens

 

Situation 1 

1) The music stops

2) You look at your interface, and it is stuck at the end of the song that just finished playing

3) You push the next song button, and it plays the song that just ended from the beginning

4) This is the same for voice commands. If the playlist stops and you say, "Alexa, play the next song" It repeats the last song that just finished playing. 

 

Situation 2  (shown on video)

1) You look at the interface, and it is stopped at the end of the previous song. The audio has gone on to the next song.   In this case, the interface is saying the song "rock with you" has ended, but has not skipped to the next song. In reality "baby be mine" is playing over the echo speaker. 

2) If you click on next song button in this case,  it just plays the song you were playing from the beginning again. In this case as shown on the video, "baby be mine" starts playing again. 

 

The problem seems to be an error/disconnect between spotify and the echo when the audio goes to the next song in the playlist. Whatever interface you are using, whether its desktop, mobile, or voice, the information on the interface seems to be stuck one song behind the song playing. I don't know if thats the cause or the symptom of the error, but it's seriously annoying and you've got people complaining about this for several years now. Are you guys going to do something about it? A timeline for a fix would be nice.

 

Additional details:

1)The frequency of this error is everyday, on every playlist. It does not happen every time, so sometimes you'll get 30-40 mins of continuous play. 

2) It does not happen with other music streaming services, namely Pandora.

3) This is very anecdotal, but it seems to happen more on playlists that I have created, more so than a playlist that Spotify has created like the "Your daily playlist" or "This is artist x"  playlists. 

4) It happens whether you are connected with one echo speaker or a multiroom group. 

5) All things being the same - wifi network, device used, playlists played - the error does not happen natively. If I don't try to play the playlists on the echos,  the playlists play fine and don't stop over my laptop or phone speakers. 

6) I've done all the recommended steps, such as disconnecting and connecting wifi, signing in and out of all spotify and amazon services, deleting and recreating the amazon alexa groups, clearing cache, reinstalling apps. 

7) I am not using a VPN or any other service that may interfere with ip addresses. My wifi signal is excellent. 

 

 

In2survive

I have the same problem and it has gotten worse, more frequent and it happens on all my devices:

  • Echo Dot 2nd gen
  • Echo 2nd gen
  • Sonos One

I'm ready to switch to another music service.

Xenia
Status changed to: Not Right Now

Hey everyone!

 

Thanks for the recent comments and examples. Rest assured these have all been passed along! 

 

We're not able to provide an exact timeline for a fix, but we'd recommend you follow the steps below, if this is something you're experiencing:

  • Restart your router
  • Reinstall the app on your mobile device
  • Reinstall the Alexa app
  • Reset the Alexa dot (read here how)
  • Relink your Spotify account to the Alexa app. You can see here how

Many thanks for bearing with us, while this is being looked into!

In2survive

I "thought" I had FINALLY solved this issue. In my case I have 3 Ubiquity APs wired to the same Cisco Switch 2900X, a NGFW isolating the subnet that has all Wifi devices, and two receivers wired to the same subnet. On the Wifi I have two Sonos One and two Echo (2nd gen Dot and Plus) and my iPhones and iPads. All speakers had the same issue, they would play a few songs and stop in the middle of a playlist or station.

Here is what my configuration ended up in order to make it work:

  • Unify Controller (for the APs) - Wifi Settings :
    • ENABLED option "Enable Multicast Enhancement"
    • DISABLED option "Enable Multicast and Broadcast Filtering"
  • Cisco LAN Switch
    • ip igmp snooping
  • NGFW
    • Configured PIM on the interface facing the APs, using static RP
    • Configured IGMP on the same interface facing the APs.
    • Configured a Policy to allow traffic from that AP zone to multicast zone (in my case it is a pre-built zone on the FW)

I have been playing with these configurations for a long time. I even canceled my Spotify subscription, but then re-started it and gave it another shot. It FINALLY worked.

I also had a mean-less chat with Spotify support,  they reset my account, thinking that my password was compromised, which did not solve the issue either. I was actually pretty unhappy when I asked how many IP address did he see my account connecting from and the answer was "this is private information"... just stupid, because he had me validate my identity and I was not even asking for the actual IPs, just asking if he saw multiple connections to my account from different IP addresses (which would indicate a compromise). Anyhow, that DID NOT SOLVE IT, just waste of time. If you work with security, I use a unique password for each service I use and I have numerous security measures in place. It is very unlikely my endpoints were compromised... unless Spotify had a breach and my password was compromised from their site, but I haven't seen any public announcement that would indicate that.

Anyhow, It only started to work after I enabled PIM on the firewall and added a policy to allow multicast. I honestly don't know why that would make a difference, since all devices were on the same subnet, not traversing the NGFW for anything (muticast anyways, the NGFW is between the AP and Internet). The switch had IGMP snooping enabled before, but that alone didn't solve the issue. Long story short, it has been working for hours since. Fingers crossed it will continue to work.

I don't know how a regular consumer would get this to work... most home networks aren't able to get to this level of management. BTW, TuneIn has always worked flawless on all devices.

Conclusion: this issue is definitely related to multicast on your home network. Configurations will vary depending on your network setup, but I would recommend verifying your multicast configs. Good luck!

PS: I haven't had any issues in the last 48 hours - since I made these changes - and I'm streaming almost all weekend long.

UPDATE: Yes it is working... on SONOS and Denon Receiver, but still stopping on Amazon Echo (F@$!). Back to step 0.

I believe the problem is either on the Echo or Spotify. I don't think I can do anything else at this point.

jimbojet

This has made my Echo stereo system basically useless for listening to music, even casually by myself while cooking, much less while hosting a party / dinner. Strongly considering canceling Spotify as a result. 

boxallw

Happening to me on every device at the moment but mainly when pushed to an Amazon Alexa device. 

 

Looking now.

 

It is wrong on my Mac (where I started it paying)

Incorrect on my iPad....

Incorrect on my Android device....

Incorrect on web player....

 

All of them show the correct track name, but the music playing is not what the track should be (it is one behind). If I hit pause and start again it starts the music at the beginning of the showing track and it is the correct track.....

 

Moved to Amazon music for now....

 

In2survive

Here is the sad part, I have a Pioneer receiver, which has Spotify Connect...  not sure who’s to blame (Pionerr or Spotify), but the Spotify Connect on that receiver was “discontinued” (?) a couple years ago. 

So I have this great idea: buy an Echo dot and connect to my receiver, voila Spotify on my receiver again! Well, for a shorty little while anyways. For the last year or so, I have been having this problem of stoping after a few songs, which makesSpotify useless in this room. 
I have decide to buy a Roku, as I have a OLD unit working flawlessly for years (5 start product), but come on, this is insane. How much do I have to spend to listen to music? How many times do I have to upgrade? Spotify is great, but it has become really expensive to keep it working. 

boxallw
Anyone else? It is so damn annoying.