[Amazon Alexa] Music Stop after 5 songs

[leviteo]

Plan

Premium

Country

Italy 

Device

Amazon Echo Dot - Italy

Operating System

My Question or Issue

 After 5 songs (playlist, album or other) Amazon Alexa stop music and I have to start again music using voice, Spotify app or Alexa app. If during this 5 songs I skip the track no problem for other 5 songs and at the end of the 5th stops again. From other devices no problem at all. The Amazon support don't know how to solve the problem. They are analyzing it and suggest also to contact Spotify. Any ideas?

[LoriInUtah]

Reinstalation and relink do not work.

Asking to play for X amount of time doesn't work.

Music to continuously stream is VERY unreliabile and inconsistent. Some days good and some bad. If I were to guess, its a server communication or break in streaming (perhaps wifi) that disrupt streaming. Streaming is never disrupted on non-Alexa devices.  

[lukevenable]

I'm still having this issue despite trying everything in this thread

[JoshuaNYC78]

I tried that and it didn’t work.

[Peter]

Hey folks,

Thanks for getting back to us with confirmation.

We've passed this on to the team looking into this, who will continue to investigate.

Let us know if you notice anything in the meantime which you think is relevant to the issue.

Thanks - stay tuned!

[Guido]

Hey @leviteo, @JoshuaNYC78, @lukevenable and @LoriInUtah,

Could you send us a video of the issue?

We're also curious if this happens with multiple or just one speaker.

Looking forward to your reply.

[leviteo]

Three speakers in my house.
Thank you
Matteo

[Katerina]

Hey there @leviteo,

Thanks for adding that!

We've passed it along to our tech teams. If you experience this issue again, it'd be really helpful if you could share a short video of what's happening - it can help us understand better what is happening 🙂 Just make sure that no private or sensitive info is displayed.

Thanks again!

[Petya]

Hey again  @JoshuaNYC78, @lukevenable and @LoriInUtah,

This is just to check with you guys - are you still experiencing the issue?

If so, can you send a video like @Guido asked?

It'd be useful to know if this happens with multiple speakers or not.

Let us know and we'll pass the inf to the relevant team 🙂 Thanks!

[lukevenable]

I ended up returning my echo's and getting the google home mini's instead.
No issues so far with those

[Pocketketchupq]

Quite hard to do a video as the Alexa just stops whenever it wants to stop. What do you require?

I have multiple speaker in the House also different types. I notice on my show that the echo seems to think that there is no next song. I can go back but not forward. Also on Alexa current shown song is behind on the currently played one. For me the play view on the Alexa is frozen. If you restart then the Alexa starts on that song that it was stuck on. For me multi room seems not to behave like this.