Amazon Echo playback stutters - Spotify becomes unusable

Hi

for a few days now I have very annoying, stuttering playback with Spotify on my Amazon Echo devices (Echo & Echo dot).

 

I made a video of the issue, listen for yourself:

https://www.youtube.com/watch?v=ciSuQOBMuCE

 

This only happens with Spotify. All other audio streaming and radio apps work fine.

 

Please fix this asap - Spotify has become totally unusable for me :( :( :(

Hey folks!

 

We're closing this thread since we haven't had any recent updates.

 

Don't hesitate to open a new one if you need anything else.

 

Cheers.

Comments
bramv
Newbie

I have exactly the same issue since two days.

 

Probably a duplicate of https://community.spotify.com/t5/Other-Partners-Web-Player-etc/Playback-issues-on-Echo-Dot/m-p/44025...?

mstnkl
Regular

Really annoying. Fundamental problem and it still persists. Spotify totally unusable for me at home.

 

 

mstnkl
Regular

Ok now everything works fine again. 

I didn‘t change anything, so Spotify/Amazon must have figured it out. 

Alfredo
Roadie
Status changed to: Need more info

Hey folks!

 

@mstnkl, we're glad to hear everything is up and running again.

 

@bramv, Are you still having the same issue? If so, please make sure your devices and the Spotify app are up to date.

 

All the best.

bramv
Newbie

Suddenly everything indeed started working again, so no more issues :).

mstnkl
Regular

The problem is back, but this time no stuttering rather sudden playback pausing for less than one second, but repeating multiple times each minute. 

 

JuanSebastian
Roadie

That doesn't sound good @mstnkl.

 

Can you try reinstalling the Spotify app and the Alexa app on your devices? After that, try resyncing your Spotify account again with your Amazon devices.

 

Let us know if this makes any difference. 

mstnkl
Regular

How shall I reinstall Alexa on Echo devices?

Sorry but your suggestions don‘t make much sense.

Music still cuts out a couple of times each hour. This never happens on my computer/smartphone. Only on Echo devices. 

This is a problem that needs to be fixed by Spotify. As an end user I cannot fix this. 

As the amount of cutting out has reduced compared to last week, Spotify/Amazon mist have changed something. Which is fine, but apparently not enough. 

 

Alfredo
Roadie

Hey @mstnkl!

 

No worries. To make sure this isn't related to your internet connection, please try turning your router off for 30 seconds and turn it back on before casting to your Amazon Echo again.

 

Also, try removing the Spotify app as the default music service from the Alexa app, and link it again following these steps.

 

Keep us posted.

 

 

Alfredo
Roadie
Status changed to: Closed

Hey folks!

 

We're closing this thread since we haven't had any recent updates.

 

Don't hesitate to open a new one if you need anything else.

 

Cheers.