[Android] After reinstalling, option to share to IG is gone

my phone just updated itself into android 10 and now I can't share any Spotify songs on my instagram story. please help

I'm using Xiaomi Mi A2. please process this issue asap, Spotify!

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Make sure your app is updated to the latest version.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

Comments
Mario
Moderator
Moderator

 Hey @hammunj,

 

Thanks for reaching out about this here in the Community. 

 

Would you mind trying to log out and then back in to your account or using a different internet connection to see if the option reappears? It'd also be good to try reinstalling the app if the previous suggestions don't do the trick.

 

It's also good to know that tests are constantly run in order to improve Spotify and if you're still missing the option to share to your Instagram stories, here you'll find more info regarding why. 

 

Hope this helps clarify things. Don't hesitate to give us a shout if there's anything else we can help with.

 

Have a nice day!

pickous
Visitor

Plan

Premium

Country

Brazil

Device

Moto G6

Operating System

Android 8

 

My Question or Issue

I'm not being able to share any songs to my Instagram Story. I have already logged in and out of both apps, reinstalled both apps and nothing works. Please help, and fix this issue because I've had it many times since the update of the UI.

Ivan
Spotify Legend

Hey there @pickous

 

Thanks for reaching out to us about this - we'll be glad to help you out here.

 

Most common issues can be fixed with a quick reinstall of the app. In some situations however, a clean (more thorough) reinstall of the app might be needed. This way, you can start afresh with any app on your device. Make sure you perform the clean reinstall for both your Spotify and Instagram apps.  

 

Check out this help page in order to find the steps for clean reinstall on the affected device. Give your phone a quick restart as well before you open the newly installed apps. This basic step is very simple, but often overlooked. 

 

Hope this helps. Let us know how it goes. 

Elena
Moderator
Moderator
Status changed to: Need more info

Hey folks,

 

Thanks for reporting this to us. This seems to be mostly affecting Android users that used to be able to share music to IG but lost the option after an update.

 

First, we'd recommend trying a clean reinstall of the app on your device by following the steps here.

 

If after that you’re still having trouble with this, could you provide us with the following info:

  • device + OS version
  • exact Spotify version
  • exact version of the Instagram app 
  • country
  • when did the issue start

Once we have that, we will pass it on to the relevant team, who will look further into it.

 

Thanks!

Elena
Moderator
Moderator
Status changed to: Under investigation

Hey everybody,

 

Thanks for reporting this issue to us.

 

We’ve passed your info on to the relevant team, who are currently looking into it.

 

We'd recommend trying a clean reinstall of the app on your device by following the steps here.

 

If you’re still experiencing this issue, make sure to click +VOTE.

 

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

 

Take care!

Illtakewater
Newbie

<top> I have a very similar issue. I have a Galaxy J3 V using android 9. My option to share to IG story is still available and works for everything except my largest playlist. I already did a clean reinstall and the issue is still there. I also noticed it wont let me share it to snapchat either, yet I can to Facebook.  

>Issue Started about a week ago<

Country - United States 

IG Version  - 136.0.0.34.124

Spotify Version - 8.5.51.941

ellenwoodhouse
Regular

Having this problem with Iphone IOS as well.

thrcos
Visitor

same problem with my android phone (Samsung Galaxy J2)

Peter
Spotify Legend
Status changed to: Under investigation

Hey folks,

 

We're still looking into this issue and passing on your info to the relevant eams.

 

Could you confirm the following for us:

  • Did you previously have the option to share via Instagram Stories?
  • If so, does performing a clean reinstall of the Spotify/Instagram apps fix things?

If reinstalling didn't work, then make sure to provide us with the following info if you haven't already:

  • Device + OS version
  • Spotify version
  • Instagram version

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

Mario
Moderator
Moderator
Status changed to: Under investigation

Hey folks,

 

Just a quick update to let you know that the right teams have received your info and are working on this.

 

In the meantime, it'd be great if you'd keep making sure you have both your Spotify and Instagram updated to the latest version. 

 

Thanks! We’ll keep you posted and let you know as soon as we have any further updates on this.

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