For aboiut 6-8 weeks, I have been getting only a black loading screen in the app, when I select an album, playlist, etc. form a conducted search. I have already tried all the basic troubleshooting steps (deleting cache, clearing data, reinstalling app, WiFi vs. cellular, etc.). Clearing data/ reinstalling app work, although only for about one day when clearing data/ reinstalling app have to be repeated.
I have attached a screen to explain what I mean by black loading screen.
Thanks for reaching out about this to us.
So far we have reports that clicking on albums and audio books leads to a blank screen or loads very slowly.
We’ve passed your info on to the relevant team, who are currently looking into it.
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Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.