Announcements

[Android] Albums won't load

Status: Not Right Now

Plan

Premium

Country

Germany

Device

Samsung S9

Operating System

Android 10

 

For aboiut 6-8 weeks, I have been getting only a black loading screen in the app, when I select an album, playlist, etc. form a conducted search. I have already tried all the basic troubleshooting steps (deleting cache, clearing data, reinstalling app, WiFi vs. cellular, etc.). Clearing data/ reinstalling app work, although only for about one day when clearing data/ reinstalling app have to be repeated.

I have attached a screen to explain what I mean by black loading screen.

Hey there folks,

 

Thanks for bearing with us while we were looking into this!

 

Keep in mind that this can happen when loading pages containing a lot of content, for example multiple chapters in audiobooks.

 

However, we've passed your reports to the right teams who will be continuing to improve the functionality of the app. To make sure you don't miss the latest fixes and improvements, we'd recommend keeping your devices and app up to speed with the latest updates available.

 

In the meanwhile, we'll be setting this Ongoing Issue as Not Right Now. We'll also keep you posted here if we have any further info to share.

 

Thanks again!

Comments
stuffandpuschel
No, sorry. No Update... Same Problem in 50% of using....
Quentio

If someone is still trying to fix this. I was able to fix it by deleting all songs and albums downloaded on my smartphone. But you also need to empty your library. I didnt need to unlike all songs but all big albums/audiobooks.

phpman

Problem still exist and no response from Spotify support, this is really annoying.