[Android] App crashes when changing Podcast speed

Hey folks,

 

We're seeing reports that the Android app is crashing when changing the speed of a podcast. After rebooting the app, the selected podcast speed is saved, but changing it again will cause the app to crash.

 

If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below.

 

We'll be keeping everyone up to speed here, so make sure to subscribe to this thread!

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

Comments
NorthAway
Newbie

Plan

Premium

Country

Turkey

Device

Xiaomi Note 9 Pro

Operating System

Android 10

 

My Question or Issue

After the latest update, app started to crash whenever I change the podcast speed. I tried to to clear cache and then all the files, but didn't fix it.

Alex
Moderator
Moderator

Hey @NorthAway,


Thanks for reaching out about this in the Community.

 

We're aware of this issue and the right teams at Spotify are investigating it atm. It'd be great if you can share the following info, which will help the devs:

  • Device make, model and exact OS version
  • Spotify Version
  • Is this happening on multiple devices

We'll be looking forward to your reply.

alleuto
Visitor
Same problem here
Yarokad
Visitor

I had the exact problem start as well the past week. I have a Galexy S8, paid subscriber.

 

Also - the app takes a long time to restart after it crashes when I try to change speed. Really annoying. 

 

AG

Xenia
Moderator
Moderator
Status changed to: Under investigation

Hi there everyone,

 

Thanks for reporting this issue to us!

 

Our tech teams have been looking into this and made some changes backstage.

 

Could you make sure your device and operating system are up-to-date before you try again and let us know how it goes?

 

If the issue persists,  it’d be great if you could tell us the exact Spotify version you are currently on as well as make and model of the affected device.

 

We'll be keeping an eye out for your replies, thanks!

Non-95
Visitor

Hi there, this has been happening for a few days, and it is unfortunately really distracting. I am facing some other problems as well, for example the app frequently thinks it is offline, while everything else works. 8.6.22.1112 version. I use a Samsung Note 9.

Yarokad
Visitor

Its happening to me on version 8.6.22.1112 on Galaxy S8 . It is really irritating, esp since I am a big podcast listener.  Should I reinstall? 

Xenia
Moderator
Moderator

Thanks for getting back to us @Yarokad and @Non-95!

 

There's been a newer Spotify version rolled out in the meantime (8.6.24). Could you update your device and check if this issue is still present?

 

If you're still having trouble adjusting the playback speed, we recommend performing a clean reinstall first. There could be a caching issue on your device, so we just want to eliminate that before we try anything else.

 

Keep us posted 🙂

Ver
Moderator
Moderator
Status changed to: Fixed

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!