[Android] App crashes when trying to open Die drei ??? artist profile

A couple of weeks ago my Spoitfy started having trouble viewing songs and albums of the artist Die Drei ??? (German audiobook).

 

I thought it was an issue of my phone the Mate 20 Lite. However,  I got a new phone, the Axon 10 Pro, and the issue still persists. App works perfectly, unless I try and access anything from that artist. It won't play and even after I click on their page or on any of their albums, the app completely stops and I have to restart.

 

No problem viewing that artist on PC. Is this an Android 10 issue?

Hey folks,

 

Thanks for reporting this issue to us.

 

We’ve passed your info on to the relevant team, who are currently looking into it. If you’re experiencing this issue, make sure to click +VOTE.

 

Could you also make sure to provide us with the following info, if you haven’t already:

  • device + OS version
  • exact Spotify version
  • rough time/date this happened the last time

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this. 

Related Issues

Comments
Visitor

Plan

Premium

Country

Germany

Device

Zte Axon 10 Pro & Huawei mate 20 Lite

Operating System

Android 10

 

My Question or Issue

Hi,

 

A couple weeks ago my Spoitfy started having trouble viewing songs and albums of the artist Die Drei ??? (German audiobook).

I thought it was an issue of my phone the Mate 20 Lite. However,  I got a new phone, the Axon 10 Pro, and the issue still persists. App works perfectly, unless I try and access anything from that artist. It won't play and even after I click on their page or on any of their albums, the app completely stops and I have to restart.

No problem viewing that artist on PC. Android 10 issue?

 

Cheers

 

Moderator
Moderator

Hey there @tizicb

 

Thanks for searching for the answer you need here! 
 

We tried reproducing the issue on our side and everything went okay when playing different audiobook chapters on Die Drei ???'s Spotify page. 

 

In such a case it'd also be helpful to try logging in with a different Spotify account on your device to check if it's an account-related issue. If it works with another account, you can follow the steps in this Spotify Answer next. 

 

Hope this helps. Let us know how it goes.  

Newbie

Hello
I´m also having that issue. Whenever I try to view the discography of this specific artist (Die drei ???) I get a blank window with the topic "releases". From that point the app seems to no longer work normally. The artists main page and even the spotify settings aren´t loading anymore. By restarting the app it gets back normal again. I have tried reinstalling the app and was able to access the dicography. The next day I had the issue again. I also tried to clear the cache with no effect. The issue remains with different wifi connections and mobile connection.
Phone: Huawei Nova
Android: 7.0
Spotify: 8.5.55.1105

Moderator
Moderator
Status changed to: Under investigation

Hey folks,

 

Thanks for reporting this issue to us.

 

We’ve passed your info on to the relevant team, who are currently looking into it. If you’re experiencing this issue, make sure to click +VOTE.

 

Could you also make sure to provide us with the following info, if you haven’t already:

  • device + OS version
  • exact Spotify version
  • rough time/date this happened the last time

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this. 

Visitor

Hello I also have this Problem and it is annoying. Is there already a Solution?

 

Visitor

Same Problem here.

Whenever i visit the artists page of Drei Fragezeichen, the App crashes/freezes and needs a restart. LG G6 on Android 9.

Version 8.5.59.1137

Its very annoying because i am a heavy Drei Fragezeichen listener 😞

 

Visitor

Same issue here. It started with "DIE DREI ???" playlists after the latest update but now I cannot open any playlist or album. I have already reinstalled the app, there is 11GB free and the webplayer is working normally. Device: Samsung Galaxy S7, Android 8.0.0, spotifiy family.

Visitor

Experiencing the same issues with 

Fairphone 3 / Android 9 / Spotify 8.5.60.1013

and as well on 

Samsung A5 2017 / Android 8.0.0 / Spotify 8.5.60.1013

Looking forward to a bugfix 😉

Newbie

Same issue here.

LG G8s, Android 9, Spotify 8.5.60.1013

Casual Listener

every time I open the artist page of "Die drei ???", only the gray sceleton appears. After that, nothing works properly in the app: I can't open other artist pages and I can't play music. I have recorded my screen. here you can see the bug well:

https://youtu.be/DjxpEeJec3A

Xiaomi Mi 9T Pro
Android version: 10 QKQ1.190825.002 Spotify version: 8.5.60.1013

This problem also exists on many of my friends' smartphones.