[Android] App freezes/crashes when clicking on three-dot menu in playlist

Plan

Premium

Country

United Kingdom

Device

Umidigi F1

Operating System

Android 9

 

My Question or Issue

spotify crashes when you click the 3 dots to add to playlist, share ,view artist. etc

Hey folks, just so you know - Spotify is informed about this issue and we're looking into it! Subscribe to get notifications about updates on the topic.

Comments
BigDiesel1
Visitor

I have the same problem, this needs to get resolved ASAP. This is some bs. You think updating your phone would fix problems not create them smfh... 😭💀

BigDiesel1
Visitor

Ironically I just posted that Spotify isn't working on my F1. It's actually working now, hopefully you guys get it resolved as well!

Teraklia
Newbie

What have you done 😯?! I need to know

Riobes
Visitor

I'm having the same issue. Hoping spotify or F1 or someone resolves this ASAP because it is extremely frustrating.

BigDiesel1
Visitor

I have no clue, I wish I could tell you 😭. 

Tuker
Visitor
Spoiler
 

Plan

Premium

Country

Brazil

Device

(Asus Max Plus M1)

Operating System

(Android 9)

 

My Question or Issue

After I upgrade to Android 9, every time I click on the player options (where I can share music on social networks and add and remove from playlist) spotify stops working and restarts.

 

Images belowScreenshot_20190902-161249.pngafter i click the screen look like this

 

Screenshot_20190902-161258.pngand it happens

 

Screenshot_20190902-161324.pngupper right radio button

 

Bennirie
Visitor

I have the same issue on my ulefone armor 6e with Android 9. Can't add any songs to playlists etc. Reinstalled, cleared everything but nothing works. Any help or any fix?

BigDiesel1
Visitor

It's actually still crashing smh 😭, I thought it was working normal again it's back to crashing 😔💀.

alex17981
Visitor

 I do have the same problem, my phone is an umidigi A5 pro updated to the last rom 1.4. Spotify lite does work, but it doesn´t have the same functions as the regular app. I guess is a rom problem?

Moderator
Moderator

Hey @Tuker & @Bennirie,

Thanks for writing in the Community about this.

Please follow these steps:

1. Go to Settings on your phone.
2. Select "Apps".
3. Tap "Spotify" in the app list.
4. Tap on "Storage> Clear Data" for a clean reinstallation.
5. Tap Uninstall.
6. Open Google Play and install the Spotify Music app.

If this doesn't work go to:

  1. Mobile Settings> Apps> Spotify> Permissions. Allow everything you see there.
  2. Mobile settings> Apps> Spotify> Battery> Optimize battery usage> select top All (not optimized for apps)> Spotify> disable.
  3. Then restart the phone. Then everything would have to work fine :)

Let us know how it goes.