[Android] App keeps crashing whenever I try listening to podcasts

  1.  

Plan

Premium

Country

Sweden

Device

Honor 8

Operating System

Android 7.0

 

My Question or Issue

My app keeps crashing whenever I start playing a podcast. Music works fine.

Have re installed the app multiple times and cleared cache but nothing fixes it.

Hey there folks,

 

Thanks for your patience while we were looking into this.

 

This should be fixed!

 

If you're having troubles, we'd recommend starting a new thread in the related Help board, making sure to include all relevant info and troubleshooting steps you've tried so far. We'll be happy to take a closer look into things there!

 

Have a lovely day 🙂

Comments
Newbie

Plan

Premium 

Country

 Peru

Device

 Samsung Galaxy S8+

Operating System

Android latest version available for Samsung Galaxy S8+

 

My Question or Issue

Hello 

I started listening podcasts on spotify on my Samsung S8+. It runs well until I lock the phone or if I go to the main menu of my cellphone. I tried many times and restarting the phone but nothing. The only way that i found to fix it is going to the time line of the running podcast and scroll it to 1 minute and then it works fine.

Visitor
  1. None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Premium

Country

UK

Device

Moto e6 Play

Operating System

Android 9

 

My Question or Issue

The app stops working when I try to play a podcast, music plays as normal.

When this happens the actual app disappears and a message comes up asking if I want to close, wait, or report.

What's going on?.

Moderator
Moderator

Hey there @Gaz71

 

Thanks for reaching out to us about this - we'll be glad to help you out here.

 

Most common issues can be fixed with a quick reinstall of the app. In some situations however, a clean (more thorough) reinstall of the app might be needed. This way you can start afresh with Spotify on your mobile. 

 

Check out this help page in order to find the steps for clean reinstall on the affected device. 

 

Hope this helps. Let us know how it goes. 

Visitor

I am suffering from the same problem. So far I tried the following:
+ restarting the device (LG K11)

+ clearing the app data

+ re-installing the app.

 

None of the above helped and the issue is still happening. It seems that there is a file lenght that causes the app to crash. Podcast episodes that are under 1 hour long seem to work fine, but I did not test for what the break-off point is.

Anytime I try to play 1h+ episode of a podcast the app crashes and offers either a chance to restart/close or sent my opinion. This happens both in on-line and offline mode, both for episodes that have been downloaded and ones that haven't been.

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help

premium

 

Country

Ireland

 

Device

Redmi 6

Operating System

Android

 

My Question or Issue

I can't play podcasts or download them, app just crashes or closes.music is fine

I v tried rebooting phone , clean un

installing app 

 

Visitor

I have the same problem since today. I tried clearing the cache, deleted all the data, Uninstalled and reinstalled and nothing worked. 

Music works just fine but podcasts don't work downloaded or online. 

It's the same for wifi or 4g.

Visitor

Already tried that, reinstall, clean reinstall, numerous restarts.

Still same problem, stops working when I try to play a podcast, tried several podcasts.

Visitor

I also can't play podcasts, the app just chews for a bit, then goes to background. 

 

Free plan. 

 

Sweden

 

Huawei p20 pro

 

Android 9.1

Visitor

Plan

Premium

Country

Sweden

Device

Huawei P10 Plus

Operating System

Android 9

My Question or Issue

My app keeps crashing whenever I start playing a podcast. Music works fine.

Have re installed the app multiple times and cleared cache but nothing fixes it.

 

Its stopped working all of a sudden. It worked this morning, but around lunch it just stopped. Saw that there was a new update in play store. Installed it but no difference. 

Visitor
I'm having exact same problem.
Android user in UK