Android App not working after last update

[DrDextrose]

After updating the Spotify app last night on my Samsung J7 (running Android 7.0) the app started on crashing every time I tried running it. 

It will open on my Home but won't load anything, it freezes and after several minutes a message will pop up telling my the App has crashed and asking me to close it. 

I tried wiping the cache and the saved data, uninstall and reinstalling. Nothing worked!

[Hubo]

Hey @DrDextrose! Thanks for your post!

That's not cool! Could you let me know your Spotify, OS and device versions? Also, could you try to use Spotify with a different connection? Let me know! 🙂

Have a great day!

[DrDextrose]

@Hubo

Hi! I'm using a Samsung J7 phone running Android 7.0 and Spotify version 8.4.28.875. I've tried several WiFi networks and 4G and but app won't work.

[Hubo]

Hey @DrDextrose! Thanks for letting me know!

Could you try to reinstall the app with these steps? Also, did this start happening after a specific update or event? Let me know! 🙂

Have a great day!

[SergioDavid]

Hey there.

We haven't had any activity in this thread for a while, so we're closing it.

If you're still having trouble, don't hesitate to let us know. We're always here to help.