Android App not working after last update

After updating the Spotify app last night on my Samsung J7 (running Android 7.0) the app started on crashing every time I tried running it. 

It will open on my Home but won't load anything, it freezes and after several minutes a message will pop up telling my the App has crashed and asking me to close it. 

I tried wiping the cache and the saved data, uninstall and reinstalling. Nothing worked!

Screenshot_20171122-115914.png

Hey there.

 

We haven't had any activity in this thread for a while, so we're closing it.

 

If you're still having trouble, don't hesitate to let us know. We're always here to help.

Status: Closed
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Hubo
Rock Star 16
Rock Star 16
Status changed to: Need more info

Hey @DrDextrose! Thanks for your post!

 

That's not cool! Could you let me know your Spotify, OS and device versions? Also, could you try to use Spotify with a different connection? Let me know! 🙂

 

Have a great day!

 
DrDextrose
Casual Listener

@Hubo

Hi! I'm using a Samsung J7 phone running Android 7.0 and Spotify version 8.4.28.875. I've tried several WiFi networks and 4G and but app won't work.

 

Hubo
Rock Star 16
Rock Star 16

Hey @DrDextrose! Thanks for letting me know!

 

Could you try to reinstall the app with these steps? Also, did this start happening after a specific update or event? Let me know! 🙂

 

Have a great day!

 
SergioDavid
Roadie
Status changed to: Closed

Hey there.

 

We haven't had any activity in this thread for a while, so we're closing it.

 

If you're still having trouble, don't hesitate to let us know. We're always here to help.

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