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Android Auto: Sound stops playing after awhile

Device:

Nexus 6P and 2016 Volkswagen GTI

 

Operating System Version:

Android 6.0.1 and Android Auto 1.5.100945

 

Spotify Version:

 v4.7.0.878  (Paid subscription)

 

Description:

During some song skips or when the next song starts, there is no sound despite the player saying that it is playing and the progress bar is moving. 

 

To reproduce:

  1. Plug phone into the car via USB to start Android Auto automatically.
  2. Play a Radio channel or play from a playlist
  3. You can either the let the songs play on its own or keep skipping songs. Eventually, you will reach a track where there is no sound, despite it showing that it is playing. This is random. Sometimes it could happen on the 2nd song; sometimes it could be the 10th song.
  4. From here on out, any song that you skip to or skip back to will have no sound despite it showing that it is playing.
  5. If left playing this way on its own, Android Auto will eventually disconnect or the infotainment system will restart. This will usually happen by the time the song ends.

Workaround:

 1. Unplug the phone and then plug back in to restart Android Auto.

2. Previously, i was able to switch to a different app like Google play music, play a song, and then skip back to Spotify and it would bring back the sound. This worked about 1-2 months ago, but no longer works now.

 

Additional information:

 This issue does not happen with any other music app that i've ised, including Google Play Music and Amazon Prime music which leads me to believe that it is the Spotify app. This happen not only for streamed songs, but it also happens with songs that are cached/available offline.

 

Hey everybody!

 

Thanks for all your reports here. Our developers are aware and investigating this issue. While we don't have an exact timeline as to when it might be fixed, please make sure you're rocking the latest version of Spotify and Android Auto. 

 

We'll update this thread once we have more info from the team.

 

In the meantime, we're going to be marking this thread as Closed for now. 

 

Thanks.

Comments
Boris999

Hi,

 

issue is still present.

 

Spotify version: 5.3.0.995

Android auto version: 1.6.240030 (2719917-release)

mkygod

3 days in and about 100 song skips later, no issues to report. I'd like a few more days to test for this issue to be sure that it's gone.

 

 

Spotify version: 5.3.0.995

Android auto version: 1.6.240040 (2719917-release)

 

Phone: Nexus 6p

Car model: 2016 VW GTI 

Carlos

Hey @Boris999

 

Can you let us know which device and car model you're using?

 

We'll see what we can suggest.

@mkygod Great to hear it's working now! 

 

Let us know how it goes after a few more days.

 

Keep on rocking 😉

Boris999

Hi @Carlos,

 

sure, my setup is as follows:

Device: 

Sony Xperia Z1 Compact

Seat Leon 2015 

 

Android Version:

5.1.1

 

Spotify version:

5.3.0.995

 

Android auto version:

1.6.240030 (2719917-release)

 

Crossfade is enabled. 

 

Thanks! 

 

Boris

 

 

 

 

friiky2
Same Problem here.

Seat Leon 2016
Nexus 5X
Android 6.0.1
Android Auto 1.6.240040
Spotify 5.4.0.858
Offline mode on.

Regards
Kalle
Ginetto77
Same problem.

Seat leon 2016
Samsung Note 4
Android 6.0.1
Android Auto 1.6.240030
Spotify 5.4.0.858

Regards,
Domenico
mkygod

Well after a week of rock solid playing, the problem came up again a couple days ago.  It only happened once and not since, but still enough to cause worry.  The problem follows the exact same pattern as originally posted.

 

The only thing that had changed was me upgrading to Android N preview 3.

 

Spotify version: 5.3.0.995

Android auto version: 1.6.240040 (2719917-release)

Android version N (build NPD35K) 

 

Phone: Nexus 6p

Car model: 2016 VW GTI 

 

A new version of Spotify was recently released, so I will test this new version out.

mkygod

For those with the same exact problem, what car are you using it on? We need more data on car models to see if it is some kind of car specific problem.

 

From what I can gather so far, there are at least 3 people on this thread that have a late model SEAT Leon with this problem and I have a new VW GOLF GTI.

 

The Leon and Golf are BOTH Volkswagen group cars and they are both based on the same platform and presumably very similar infotainment systems (or possibly the same). If the only people that are experiencing this problem are Volkswagen Group owners then there must be some kind of incompatibility with the Spotify app and our infotainment systems.

 

Volkswagen Group cars include VW, SEAT, Skoda, and Audi.

shawnporter

I have a 2016 VW GTI as well and have this very same issue.  It I don't think has ever gotten more than one song before the audio disappears. I actually picked up an used Android to just use Android Auto and Spotify so I could get away from bluetooth and make this overall safer to use.

 

Anyways I was pretty close to relisting this Android and sending it out the door but I figure I might wait a few more days to see if the pending 6.1 Android update comes out and if there is any updates on the Spotify end of things.

 

My details

 

Car: 2016 VW GTI

Phone: Samsung Galaxy S5

Spotify Ver: 5.4.0.858

Android Auto Ver: 1.6.240030

Android Ver: 6.0.1

 

Generally works fine on Apple Carplay when I tested with my wife's 5s so seems an interplay with Auto and Spotify.

mkygod

Well that's at least 2 GTI owners and 3 SEAT Leon owners with the same problem and no other person on this thread has posted issues with any other car brands.

 

I think at this point, it is safe to assume that there is some incompatibility issue between the Spotify app and Volkswagen groups infotaintment system.

 

On a Volkswagen car, the infotatinment system is called the MIB II, which is the first VW infotainment system to feature Android Auto. On a SEAT it may be called something else, but i suspect it is based on the same system as they are owned by the same company and both cars are physically based on the same platform and share many parts.

 

Can Spotify look into this issue in regards to VW brand cars?