Android Auto - Spotify doesn't play offline

Submitted by Neoprophet13 on ‎2018-11-30 07:05 AM

Android Auto suddenly is unable to play music in offline mode. Started after last Spotify update. The only way to display tracks that have been downloaded is to use cellular data (which it wouldn't supposed to be needed). Reinstalled both android auto and Spotify and also cleared cache. Nothing worked. Can anyone help? 

 

Note 8 with Oreo. 

 

Screenshot_20181130-085247_Android Auto.jpg

Hey everyone,

 

For those who are still experiencing this, we'd like to ask for some more info (exclude the things you've done and provided already). 

 

First, there's a newer version of the app available. In this case, we'd recommend performing a clean reinstall of the app on your device by following the steps here.

 

If you're still having troubles with offline content after reinstalling, let us know:

  • Your device and OS (Operating System) version
  • Version of the Spotify app you've ended up with

Further, make sure to include the following:

  • Exact steps to reproduce this (along with screenshots or if possible a screen recording)
  • What should happen.
  • What actually happens.

We'll be keeping an eye out for your replies so we can let the right team know!

 

All the best!

Status: Under investigation

Related Issues

Comments
plbarter
plbarter
Newbie
‎2018-11-30 03:02 PM

I have exactly  the same issue, Spotify please fix.

Asus Zenfone 3 Oreo 8.0

Deeco
Deeco
Casual Listener
‎2018-11-30 06:06 PM

Same here. Please fix this asap!

JeromeP
JeromeP
Newbie
‎2018-11-30 08:38 PM

Same problem here, 

Samsung S7 with Oreo 8

I-Eat-Humans
I-Eat-Humans
Newbie
‎2018-11-30 09:54 PM

Yep - same problem here. Not too happy about it either. Spotify, please fix asap. If I can't listen to music in my car with Spotify, then it isn't worth paying for at all. And in response to the self-righteous comment on how everyone needs to stop complaining.... Nobody cares what you think. We pay money for a service. When that service no longer works and we have to use cellular data as a workaround, well that costs us money as well. If you can't grasp the concept that most people are partial to their hard-earned money, then I'd venture a guess that you're a spoiled 32 year-old still living with mommy and daddy, or you're just a **bleep**. Either way, your opinions mean nothing to me or anyone else who's been having these issues. Big companies like Spotify often don't pay much attention to bugs that affect a small number of subscribers. In my experience, this often leads to a "fix" that isn't rolled out until their next update which could literally take months. Besides, complaining about people who complain just makes you, well.... a complainer. I'm potentially losing money, and at the very least, losing data unnecessarily. All you seem to be losing is some sleep over a ridiculous notion that we give a **bleep** about your whiny opinion. 

 

Samsung Galaxy S9+

Oreo 8.0

Spotify: 8.4.82.664

Android Auto: 3.8.584564

sabicho
sabicho
Newbie
‎2018-11-30 09:56 PM

Same problem here...

OnePlus 3 with Oreo 8.0

Mhkw
Mhkw
Newbie
‎2018-12-01 02:37 AM

Same here after update. I uninstalled Spotify and went back to previous version.

Now offline is working again.

marbellazarate
marbellazarate
Newbie
‎2018-12-01 02:38 AM

same problem, and it's frustrating that you pay for more than 2 years for a great service and now an update make me consider cancel my account, please Spotify fix this ASAP

OnePlus 3T Android 8.0.0
Spotify Ver.: 8.4.82.664
Date of Update: November 29

MillTurnBR
MillTurnBR
Newbie
‎2018-12-03 06:57 AM

Same here. Rolled back to previous Spotify version from APK Mirror and turned off auto update on Playstore. Problem solved. 

_cng4ie-0u4v
_cng4ie-0u4v
Newbie
‎2018-12-03 09:11 PM

I am not comfortable ( and probably forbidden on a professional mobile) with installing a non official application to solve this bug.

Premium users  shouldn't have to use a workaround to use a service they pay for !

 

@ Spotify, please correct this bug, not acceptable at all for a paid service. I was not so long ago thinking about paying for the family subscription.

 

This bug seriously puts doubts in my mind.

Not the only one user with doubts for sure...

 

MillTurnBR
MillTurnBR
Newbie
‎2018-12-03 09:23 PM

I've been thinking about this kind of attitude towards paid apps... or free ones as well...

 
Users are rarely polite and think they are entitled to treat technical support and development as their humble servants... they are not Sir... Sorry to disappoint you...
 
There's no bug-free software in the commercial world unless you build a 10 lines app that sums 2+2...
 
Problems happen and we help each other by contacting support and getting them aware and with a ticket number for us...  That's what I did and here you go - This is the ticket number for this case which is under investigation.
 
{snip - Community Moderator edit}
 
People are gratuitously rude because they spend 15 dollars on a monthly subscription to listen to millions of songs... development is continuously improving things and in the process, you eventually break something. If you are unable to grasp the idea, I'm sorry. 
 
Another evidence that you are being ignorant is when you say you are forced to use a non-official release of the product. The truth is that the workaround IS TO USE THE PREVIOUS VERSION THAT IS ALSO AN OFFICIAL RELEASE, JUST NOT THE LATEST RELEASE.
 
Yes, it's horrible when people are rude gratuitously isn't it?
 
Daniel