Android Auto - Spotify doesn't play offline

Android Auto suddenly is unable to play music in offline mode. Started after last Spotify update. The only way to display tracks that have been downloaded is to use cellular data (which it wouldn't supposed to be needed). Reinstalled both android auto and Spotify and also cleared cache. Nothing worked. Can anyone help? 

 

Note 8 with Oreo. 

 

Screenshot_20181130-085247_Android Auto.jpg

Hey everyone,

 

For those who are still experiencing this, we'd like to ask for some more info (exclude the things you've done and provided already). 

 

First, there's a newer version of the app available. In this case, we'd recommend performing a clean reinstall of the app on your device by following the steps here.

 

If you're still having troubles with offline content after reinstalling, let us know:

  • Your device and OS (Operating System) version
  • Version of the Spotify app you've ended up with

Further, make sure to include the following:

  • Exact steps to reproduce this (along with screenshots or if possible a screen recording)
  • What should happen.
  • What actually happens.

We'll be keeping an eye out for your replies so we can let the right team know!

 

All the best!

Comments
Alearias1
Newbie

I installed an older version of spotify and it seemed to work again, but now Iam stuck on the "Spotify is in offline mode" again. 

 

Mhkw
Newbie

Did you disable automatic app updates on your phone?

Alearias1
Newbie

Yes, first time I forgot about it, so I reinstalled an even older version of spotify , turned off updates, and now it shows me the same error. 

 

Iam currently using version 8.4.79.620

MillTurnBR
Newbie

I downloaded version 8.4.81.558 from APK Mirror and it works fine for me.

MillTurnBR
Newbie

There's no unofficial version involved here. The previous version is an official Spotify release, just not the latest.

Software development is hard  sometimes in trying to make it better you break something along. There's no perfect software, even paid ones.

MillTurnBR
Newbie

By the way yesterday I opened a ticket with Spotify support about this issue  which is under investigation.

fgendorf
Newbie

Luck you, I opened a ticket about this problem and they blocked my account by mistake :-/.

I hope they fix this problem with offline mode and android auto

Moderator
Moderator
Status changed to: Under investigation

Hi folks,

 

Thanks for raising this with us on the Community!

 

As we pass on this information to the relevant team, could you provide us with the following:

  • Device and OS version
  • Spotify version
  • Android Auto version?

Thanks! We'll keep you posted on this thread as soon as we have any updates.

fgendorf
Newbie

Device: Xioami Redmi 4X
Android: 7.1.2
Spotify: 8.4.82.664
Android Auto: 3.8.584564-release

Neoprophet13
Casual Listener

Device: Samsung Note 8

Android: 8.0.0

Spotify: 8.8.82.664

Android Auto: 3.6.58533-release