Android Auto - Spotify doesn't play offline

Android Auto suddenly is unable to play music in offline mode. Started after last Spotify update. The only way to display tracks that have been downloaded is to use cellular data (which it wouldn't supposed to be needed). Reinstalled both android auto and Spotify and also cleared cache. Nothing worked. Can anyone help? 

 

Note 8 with Oreo. 

 

Screenshot_20181130-085247_Android Auto.jpg

Hey everyone,

 

For those who are still experiencing this, we'd like to ask for some more info (exclude the things you've done and provided already). 

 

First, there's a newer version of the app available. In this case, we'd recommend performing a clean reinstall of the app on your device by following the steps here.

 

If you're still having troubles with offline content after reinstalling, let us know:

  • Your device and OS (Operating System) version
  • Version of the Spotify app you've ended up with

Further, make sure to include the following:

  • Exact steps to reproduce this (along with screenshots or if possible a screen recording)
  • What should happen.
  • What actually happens.

We'll be keeping an eye out for your replies so we can let the right team know!

 

All the best!

Comments
fgendorf
Newbie

the follow video shows what happens when offline mode is activated:

https://youtu.be/flYYxqhQD24

Neoprophet13
Casual Listener

@fgendorf wrote:

the follow video shows what happens when offline mode is activated:

https://youtu.be/flYYxqhQD24

 

Exactly that. 


aidenhobbs
Casual Listener

Plan

Premium

Country

UK

Device

Motorola G6

Operating System

Android 8.0

Android Auto version

3.8.584563

Spotify version

8.4.82.664

 

Getting the same issue here when using offline mode. Also found that if i use it in normal mode and start up my car / AA in an area without signal i cannot start to play any music until i get signal as it just displayed no internet connection!!! very annoying. 

tomtidom71
Newbie

Same here:

 

Plan

Premium

Country

Netherlands

Device

OnePlus 5T

Operating System

Android 8.1.0

Android Auto version

3.8.584564

Spotify version

8.4.82.664

 

reverted Spotify back to 8.4.81.558 which seems to work

 

plbarter
Newbie

Same as previously posted:

 

Asus zenfone 3
Oreo 8.0
Spotify 8.4.882.664
Android Auto: 3.8.584564-release

 

jordanscottrobb
Newbie
  • Pixel 3 Andoid 9 Dec. Update
  • 8.4.82.664
  • 3.8.584564
_cng4ie-0u4v
Newbie

Spotify 8.4.82.664

Android auto 3.8.584564-release

Android 8.0.0

Samsung S9

_cng4ie-0u4v
Newbie

I thought I was clever : start a downloaded playlist when online, then switch to offline.

Works, but impossible to change tracks in the playlist....so limited I want to cancel my account.

 

Any clue on what to do?

Wait for a Spotify or AA update is all we can do right?

srbbnd
Newbie

 Same problem here, live in a rural area, this sucks. Probably only have cell service 25% of the time. 

Shaun61
Newbie

I'm having the same problem Samsung s7 edge, I've tried family members phones and there's seem to be working on android auto without internet connection???