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Android Auto Spotify track info not updated via Bluetooth (AVRCP 1.4) when OS is Android 8.0 Oreo

Status: Not Right Now

Issue: Android Auto Spotify track info not updated via Bluetooth (AVRCP) when OS is Android 8.0 Oreo

 

Spotify by using Android Auto and it works and the first track info is OK, but the track info is stuck there, no updates are send to the Ford SYNC2 car audio or SONY MW600 headset display.

 

I tried different Android 8 phones and it appears the same issue on Spotify with Android Auto. This issue cannot be reproduced on Google music and TuneIn apps. I do believe this is issue that Spotify needs to resolve. If Spotify does not resolve it, I will use another music provider.

 

Test Mobile phones: ASUS zenfone3, HTC U11 and Google Pixel2

 

Test Bluetooth audio devices: Ford SYNC2 SONY car audio and SONY MW600 headset

Hey folks,


We're going to close this thread up now.

Rest assured we've passed all of the right info along to our tech team.

 

We don't have an exact time frame for a fix, however we'd recommend keeping the app, and your operating system up-to-date in the meantime.

If we have any news, we'll share it here!

Many thanks for your patience,
/M

 

Comments
fulofsteel

Yeah I have this same exact issue - pixel 2 running Android 8.1.

Hubo
Status changed to: Need more info

Hey folks! Thanks for your reports!

That doesn't sound right! Could you send over your exact Spotify and OS versions? Also, just to make sure, does a reinstall with these steps help here? Let me know how you get on! 🙂

 

Have an awesome day!

fulofsteel

Android 8.1 and Spotify version 8.4.38.621. uninstalling does not solve the problem. Giving the app full permissions and turning battery optimization off doesn't solve the issue either.

racktsai0429

Issue screen capture.

https://drive.google.com/open?id=1Pd96bQgGEQD1GolbBH_7XYp0XBmFjH4v

 

  1. Platform: Google Pixel2(AG) with Android 8.1.0
  2. Spotify version 8.4.38.621 and Android Auto version 2.9.574924-release
  3. Issue happen on both 4G and WiFi network
  4. AG has more than 50GB free space
  5. AG is running Android Auto with Spotify and track info is not updated via Bluetooth (AVRCP) when AG is Android 8.0 Oreo or later.

        Step 1: AG(Pixel2) connected Bluetooth with Ford SYNC2 or Sony MW600 headset

        Step 2: Run Android Auto on AG without connecting any cable to SYNC2 or MW600

        Step 3: Play music on Android Auto and track info is correct

        Step 4: Next track by AVRCP next button or touch next on Spotify app

        Step 5: Track info still stuck on first track and not updated on SYNC2 or MW600 -> Issue here…!!

  1. This issue appears when AG update to Android 8.0 or later. The same AG tested Google Music or TuneIn app and it cannot reproduced with the same steps.
  2. This issue also happen on HTC U11 and ASUS Zenfone3. They are all Android 8.0. If OS is Android 7.0, it won’t happen.

Regards,

Rack

Leonardo

 Hey @racktsai0429!

 

Thanks for all your help in regards to this issue.

 

We've reported this to the right team and we hope to have a fix for it soon.

 

Our best,

Chris
Status changed to: Under investigation

Hey,

 

Thanks for reporting this.

 

We can confirm the tech team are looking into a fix. Hopefully we'll have some news soon. 

Melody

Hey folks!

 

We're just checking in to let you know that our best tech team are still looking into things here.

If you notice any changes in the meantime however, don't hesitate to get back to us and let us know.

 

Thanks for staying tuned.

/M

 

 

racktsai0429

Checked the lastest Spotify release, this issue is resolved.

 

Thanks Spotify team.

 

Regards,

Rack

Insomniac55

The latest release that I can see (8.4.43.632) has not solved this issue for me (Nokia 8 on Android 8.0).

fulofsteel

This issue is not resolved. Latest Spotify release and Android 8.1, March update.