[Android][Car] Lock screen/steering wheel controls not working

Plan

Premium

Country

UK

 

Device

Samsung S7

Operating System

Android Oreo 8.0.0

 

My Question or Issue

Since the last Spotify update, the lock screen buttons on my phone to pause or skip do not work. Neither do the bluetooth connected steering wheel buttons in my car. This is not limited to me - other phones in our house are having exactly the same issue (another S7 Oreo and an S9 Pie). I have deleted the app, restarted the phone, reinstalled the app and it's still the same. The lack of this function in the car means unwanted tracks cannot be skipped as it is illegal to touch a mobile phone while drivin - the new in car view is therefore useless. Please fix this bug!!!

 

Hey everyone,

 

We're still looking into this, and will get back to you as soon as we have updates. 

 

We recommend making sure the app is up-to-date at all times to get the latest fixes and features. If the issue persists, try a quick reinstall.

 

If that doesn't help, and if you haven't already, make sure to add your +VOTE and leave a comment with the following details, so we can pass them on to the right teams:

  • Your device and its OS version
  • The Spotify version you end up with
  • Does this occur when using Bluetooth?
  • Exact steps to reproduce (include relevant screenshots).

Thanks!

Related Issues

Comments
IngloriousAlf
Newbie

Same problem here, S9+ running Pie.

asdasdasd30
Newbie

Same here. Huawei p20 pro. Android 9

KushIsLife
Newbie

Same problem here, seems to be something with Samsung devices, I'm using S7 Edge exynos aswell.

Tried wiping cache, reinstalling, rebooting , neither worked.

Darevas
Newbie

same here with bluetooth controls on my OP6T with Pie

sbanfield32
Newbie

Same here. Oppo R9s running Marshemello. The issue has only occurred since the latest update :(

joshp75
Casual Listener

Same with me. Huawei Mate 10 Pro. BT commands are unresponsive until I wake up my phone and go into the Spotify app.

Txrned
Newbie

Same here. Galaxy S8 running 8.0. thought it was a samsung issue but looks like other Android users have it too. Anyone seem to figure it out?

suddenfs
Newbie

Same issue here on Samsung Galaxy S9 with Pie on version 8.4.95.785. Tried clean reinstall and didn't work. Media buttons on lock screen stop working. Media buttons on notification stop working. Media buttons on Bluetooth stop working. All of this happens after some time not immediately.

natmat16
Newbie

Same here with brand new s10 Android 9.0. 

jnkvbk
Casual Listener

Same issue on S8/Android 9. Bluetooth controls hardly work (at least not when the screen is locked), and tracks keep pausing at random for 10-20 seconds. The last update seems to have broken the app completely.