[Android] Crash randomly since last update 4.10.868

Device:

 WIKO CINK PEAX

Operating System Version:

 Android 4.1.1

Spotify Version:

 4.10.868

Description:

 Since this last version Spotify crashes without any popup prompt.

To reproduce:

  1. Start listen a playlist (shuffle mode activate or not)
  2. Wait  some minutes
  3. The music stop suddenly. Spotify seems to have been shut down . The control panel in notification screen has desappeared. I have to restart Spotify.

Workaround:

 N/A

 

Additional information:

 This bug appear frequently . At least twice each hour.

 

Hey Ladies and Gentlemen!

 

Spotify V 4.2.0 for Android is Live, the issue should be fixed! :)

 

If anyone is still experiencing this bug in 4.2.0 please post here and we can look into it

 

Have An Awesome Day!

Status: Fixed
0 Likes

Related Issues

Comments
Jmendozam90
Newbie
Happens to me too. Trying to find answers
Forrix
Casual Listener
Same here. On android 5.0.2 over here.
fjudin
Newbie

Same problem, closes without a message every five songs or so since the past couple of days. 

Really annoying.

Forrix
Casual Listener
Removing spotify, restarting my phone and then installing it again seems to have worked. Should have done some basic things first.. maybe it helps for you.
jean3601
Community Legend
Status changed to: Fixed
 
jean3601
Community Legend

Hey Ladies and gentlemen!

 

Let try a little troubleshooting:

 

Please try do a clean reinstall (Note: This will remove any saved offline tracks and cache)

 

Does this solve your issue?

 

If this does not solve your issue please post the following information:

 

  1. Device
  2. Device OS
  3. Spotify Version
  4. Have you tried a clean reinstall?
romesiea
Casual Listener
I did a clean reinstall yesterday. Today, after 3h of playing, my issue doesn't appear. It seems to have solve my issue. I will check this week if it's definitively solved or not.
jean3601
Community Legend

Hey Ladies and Gentlemen!

 

Spotify 4.2.0 has been released for Android, are you still experiencing this issue in version 4.2.0?

HatfieldScarlet
Gig Goer

Yes, same issue, although happens when listening to albums (instead of playlists) too.

 

Samsung Galaxy S5

OS: Android 5.0

Version: 4.2.0.739

Clean install tried and issue still happens.

 

Thanks.

jean3601
Community Legend

@HatfieldScarlet

 

I suggest you try a clean reinstall and see if this helps, This usually fixes most problems :)

 

Note: This will remove any saved offline tracks and cache :)