Good morning. I have a premium account. And today when I wanted to listen to a song I clicked on it, waited and no music came out but the song in the bar was still running. So I clicked on another song and the same thing happened. So I sped the song up and music could be heard. But when I tried speeding it up again you couldn't hear it. This is all in my phone, I'm not using bluetooth sprakers or anything. I really don't know what's wrong. It worked fine yesterday and I didn't change the settings between yesterday and today. Also I tried restarting my phone. And deleting the app and reinstalling it again but nothing! Please help I would like to fix this since it is quite troublesome.
Thanks for your reports so far. We’ve passed your info on to the relevant team, who are currently looking into it.
If you're experiencing this, we'd first recommend going through some basic troubleshooting that can help:
Clearing the cache in the app Settings
Making sure you have a good internet connection (try a different one if possible)
We really appreciate you continuing to add your +VOTES in this thread to let us know you're experiencing this!
Rest assured that our teams are still looking into this.
As a heads up, we've updated the Status Update to include some questions that would help out the investigation backstage.
If you're still having troubles and the troubleshooting steps there did not help, please let us know the info requested so we can pass them along.
It'd be also very helpful if you could include a screenrecording of the issue as it happens as this can be very valuable when trying to reproduce things on our end. Just make sure that no private or sensitive info is displayed.
We'll be keeping an eye out for your replies, thank you 🙂