[Android] New music won't stay downloaded (2)

Thread: 115032

Status: Reopened

Description:

Tracks synced for offline playback get unsynced.

 

Additional information:

First of all, I am very sorry that this bug has reared its ugly head again. Clearly we didn't intend for this to happen.

 

Tracks might get re-synched as soon as you go online again.

 

When this bug previously occurred it seemed to only affect newer playlist additions

 

Please provide this information so we can investigate again:

  • Spotify version
  • Mobile Phone model (i.e. Samsung Galaxy S4)
  • Android Operating system version (i.e. 4.2.2)
  • One or two example tracks that have unsynched (An actual link to the track(s) would be most helpful. I.e. http://open.spotify.com/track/034h8tVGEkurQkR96clibA)
  • Approximately when did you add the affected track(s)?

Related Issues

Comments
Regular

Spotify 0.5.12.52

Google Nexus 4

Android 4.2.2

Playlist: Billboard Rock Songs

Synced at work, switched to offline mode, played a few songs, it worked, 10 minutes later, without closing the app, songs won't play anymore, stay at 0:00. I forced stop the app, reopened it, playlist and all the songs were not synced anymore.

Please fix this. I can't believe you can't reproduce this. I am willing to provide logs, directory structures, anything that is necessary.

It this is not fixed soon, I intend to cancel my subscribtion.

 

Update: A colleage of yours from @SpotifyCares asked me if I use any cache clearing apps. I removed any app that may have even the slightest connection with this. There problem is still there.

Newbie
  • Spotify version - 0.5.13.63
  • Mobile Phone model - Samsung Nexus (i515)
  • Android Operating system version - 4.2.2
  • One or two example tracks that have unsynched  - Starred playlist is the only thing i ever try to sync. However I add new songs to it all the time. 
  • Approximately when did you add the affected track(s)? Entire playlist unsyncs repeatedly. Playlist is under 2400 songs.

Have repeatedly done the clean installation. Also unable to connect with Computer Spotify list.

Casual Listener

Spotify 0.5.13.63

Samsung Galaxy S1

Android 2.3.3

Happens to all of my playlists. Playlists are typically albums which I add and then download. They stay for a couple of days - week & then randomly disappear. I don't know how to copy the link but an example album playlist is Bahamas - Barchords. 

 

Thanks!

Newbie

Hi! 

 

I have the same problem since I use my new device Nexus 4.

 

  • Spotify version --> 0.5.13.63
  • Mobile Phone model  --> Nexus 4
  • Android Operating system version --> 4.2.2
  • Macklemore & Ryan Lewis - The Heist and USA temazos I used to have also another playlists, but none of them stays at the phone.
  • Approximately when did you add the affected track(s)? I buy this nexus 4 2 weeks ago, and I try to download different tracklists, and none of them appears offline.

Thanks in advance.

Community Legend

@dizzzu wrote:

I think I am going to move to Deezer. At least that works flawless, even if it doesn't look as good. Spotify, don't you think we should get a refund? 😞


You can ask and see what they say, customer services can be reached using the online contact form 😉 

 

Peter

Casual Listener

The last update seems to have resolved this issue for me on my S3. Thanks!

Casual Listener

Dear Spotify Team,

I'm having this bug for a few months now on a regular basis. Several times per day Spotify starts do download tracks that I've already downloaded but which have gone missing. So I decided to put Spotify into offline mode to figure out which (random) tracks of my playlistst are affected. Please find them below (those are not even all missing tracks).

 

Please provide this information so we can investigate again:

I hate to be nagging but I'm a premium member and in my opinion such a silly bug is not acceptable for a paid app.

 

Thanks for your support.