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Tracks synced for offline playback get unsynced.
First of all, I am very sorry that this bug has reared its ugly head again. Clearly we didn't intend for this to happen.
Tracks might get re-synched as soon as you go online again.
When this bug previously occurred it seemed to only affect newer playlist additions
Please provide this information so we can investigate again:
Google Nexus 4
Playlist: Billboard Rock Songs
Synced at work, switched to offline mode, played a few songs, it worked, 10 minutes later, without closing the app, songs won't play anymore, stay at 0:00. I forced stop the app, reopened it, playlist and all the songs were not synced anymore.
Please fix this. I can't believe you can't reproduce this. I am willing to provide logs, directory structures, anything that is necessary.
It this is not fixed soon, I intend to cancel my subscribtion.
Update: A colleage of yours from @SpotifyCares asked me if I use any cache clearing apps. I removed any app that may have even the slightest connection with this. There problem is still there.
I also have this problem.
Motorola Defy MB525
I also don't use any software that deletes cache.
This problem occurs all the time. I also tried a couple of times a clean installation - it didn't help.
Have repeatedly done the clean installation. Also unable to connect with Computer Spotify list.
Playlist: Has happened to all my playlists at one point or another. An example from today is http://open.spotify.com/track/1DUhAeBCT4r66Gu4P3nirG
I spent quite a long time in conversation with your support via email and did various actions like re-install several times. They also reset my playlists on your servers a few times. Eventually they stopped answering my emails.
The previous update did seem to settle things down for me. The current one (0.5.13.63) is worse.
Samsung Galaxy S1
Happens to all of my playlists. Playlists are typically albums which I add and then download. They stay for a couple of days - week & then randomly disappear. I don't know how to copy the link but an example album playlist is Bahamas - Barchords.
I have the same problem since I use my new device Nexus 4.
Thanks in advance.
I have the same problem since three weeks ago:
I was able to somehow resolve this issue...when I was prompted to download the content, I clicked it on each playlist...it looked like it was downloading, but all it did was resync to the files that were already downloaded...I hope this is helpful for some of you...this was not the case for every single issues like this that I had for the past few months 🙂
I've gone through this about 5 times now and I've had it. I keep downloading, going offline, the app keeps opening and asking me to log in, keeps losing my downloaded content. This is rediculous.