Tracks synced for offline playback get unsynced.
First of all, I am very sorry that this bug has reared its ugly head again. Clearly we didn't intend for this to happen.
Tracks might get re-synched as soon as you go online again.
When this bug previously occurred it seemed to only affect newer playlist additions
Please provide this information so we can investigate again:
I tried clear cache and delete everything, then switched on ultra quality.
Nope, still doesn't work. It's even worse now since the quality means it takes even longer to download music.
Really contemplating alternative apps now.
After much comminication with the spotify team the following solution has worked for me:
This worked for me, the app does not save to my SD card anymore but I have a reasonable amount of device memory so this isn't too much of a problem.
The app has been stable for a couple of months, entering and exiting offline mode. Due to memory limitaitions I can't sync anything close to maximum permitted number of tracks but I can sync more than enough for general needs.
It's not immediately obvious how to contact a person at spotify directly, but if you work through the FAQs there is eventually a form to send a direct request. The people I dealt with were incredilby helpful, the advice was little repetative but I think they were making subtle changes to my account settings in the background.
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