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Tracks synced for offline playback get unsynced.
First of all, I am very sorry that this bug has reared its ugly head again. Clearly we didn't intend for this to happen.
Tracks might get re-synched as soon as you go online again.
When this bug previously occurred it seemed to only affect newer playlist additions
Please provide this information so we can investigate again:
Google Nexus 4
Playlist: Billboard Rock Songs
Synced at work, switched to offline mode, played a few songs, it worked, 10 minutes later, without closing the app, songs won't play anymore, stay at 0:00. I forced stop the app, reopened it, playlist and all the songs were not synced anymore.
Please fix this. I can't believe you can't reproduce this. I am willing to provide logs, directory structures, anything that is necessary.
It this is not fixed soon, I intend to cancel my subscribtion.
Update: A colleage of yours from @SpotifyCares asked me if I use any cache clearing apps. I removed any app that may have even the slightest connection with this. There problem is still there.
Have repeatedly done the clean installation. Also unable to connect with Computer Spotify list.
Samsung Galaxy S1
Happens to all of my playlists. Playlists are typically albums which I add and then download. They stay for a couple of days - week & then randomly disappear. I don't know how to copy the link but an example album playlist is Bahamas - Barchords.
The last update seems to have resolved this issue for me on my S3. Thanks!
Spotify version: 18.104.22.1684
Model: HTC One SV without LTE
What type of account do you have - Premium
Space left on your device - 1.35 GB
Space left on your SD card (if applicable) - 4gb
Space left on your External SD card (if applicable) n/a
Is your device rooted? - no
Are you using a custom ROM, if so which one, exactly? - no
Did you set your external SD card as storage location? - n/a
Did you manually install an older version before installing the latest version from the Play Store? -no
Do you have the same issue when switching between WiFi/Mobile Data (If applicable)? - no, just wifi
Your username - Xevi CarpeDiem
Are you logging in with Facebook or with your Spotify login details? - Facebook
Music often dissapears in a random way. I also give you this link:
This has two screenshots and other problems i have with my device.
Dear Spotify Team,
I'm having this bug for a few months now on a regular basis. Several times per day Spotify starts do download tracks that I've already downloaded but which have gone missing. So I decided to put Spotify into offline mode to figure out which (random) tracks of my playlistst are affected. Please find them below (those are not even all missing tracks).
I hate to be nagging but I'm a premium member and in my opinion such a silly bug is not acceptable for a paid app.
Thanks for your support.
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