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(Samsung Galaxy S10)
My Question or Issue
Ok so my app shows a series of glitches, I have tried to reinstall the app, delete data, delete cache, and after a while it still happens. The issues are as following:
As I said, I have tried from deleting cache and data from the app, from Android app manager. I have tried uninstalling and re installing and still the same.
Please help me, I have been a subscriber for many years and I don't wanna change my streaming platform but it is too stressful as I use the app a lot of time daily.
Thanks for your patience while we looked into this issue.
Since the original issue has since been resolved, we're closing this as fixed. Make sure you're running the latest app version and everything should work fine now.
As for the other issues regarding the Galaxy watch we suggest you head over to this thread where we are currently gathering the relevant details to pass on to our developers.
If you're experiencing a different issue you can start a new topic in the relevant help board since the root cause of this has been fixed and we are now looking at different issues.
Android 10 (OxygenOS)
Suddenly the now playing panel has stopped updating to display the current song playing. It keeps showing a different song and is stuck there. It doesn't matter how many different songs I click on and play the current song still displays the old song even though the music is different. Also the notifications disappear.
It gets fixed when I close the tab and reopen. But then the problem comes back after some time.
I have tried clearing the cache, logging out and have also done a reinstall. Problem still persists.
I have the same or similar issue. Music will play but the spotify ui doesn't show anything playing and there is no spotify notification. Restarting the app seems to fix it but it will just do it again after a while.
Samsung Galaxy S10 Lite
Same problem here on Android on a Huawei P30 Pro
I can confirm the same is happening to me on my Samsung Note 10+. After a couple of minutes of driving and listening to music, on the app it shows an old song, almost like if the app was stuck...then after awhile, I can't even open the app, I have to open apps manager and restart it from there. It started as of 1-2 weeks ago.