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[Android] Playback keeps pausing/skipping when screen is off on Android 11

Plan

Premium

Country

United States

Device

Google Pixel 4a

Operating System

Android 11

 

My Question or Issue

Since updating to Android 11 yesterday, Spotify audio playback stutters horribly when the device display is locked. Restarts/reinstalls do not fix the issue.

Hey everyone,

 

Thanks for all your reports so far!

 

For those of you who haven't, can you let us know if this happens only with Spotify or with other apps as well?

 

Could you also make sure to provide us with the following info, if you haven’t already:

 

  • Device make and model.
  • OS version.
  • Exact Spotify version
  • Is it happening only with a specific type of content?
  • Does this occur when using Connect, Bluetooth or both?
  • Troubleshooting steps you tried so far.

If you’re experiencing this issue, make sure to add your +VOTE and Subscribe to this thread so that you'll be notified as soon as there are any updates.

 

In case you're experiencing a different issue, you can start a new topic in our help boards with as detailed a description as possible. We'll be happy to lend a hand there and take a closer look into what's happening. 

 

Cheers!

Comments
Visitor

I'm also having this issue since I last updated. And I thought I had fixed it, but it started up again. 

 

I have a Pixel 3a on Android 11. I have spotify version 8.5. 84. 875. 

 

The stopping of playback has only happened with spotify so far. 

 

Visitor

Same problem, only happens on lock screen, it starts working again when I unlock.

It's basically unusable.

 

Pixel 3a

Android 11

Wired earphones.

 

Visitor

Also having the same issue, have had it intermittently for a couple months now. 

 

Google Pixel 3A

Android 11

8.5.84.875

Music

Bluetooth speaker and headphones

Only Spotify (not noticed on Google Podcasts)

Tried the battery optimisation fix and reducing streaming audio quality to Low but neither have fixed it. Only plays seamlessly when screen is active.

Visitor

Also having this problem, Pixel 3a, have reinstalled Spotify, logged out and in and repaied bluetooth headphones. 

Visitor

Pixel3a Android 11

8.5.84.875

 

Same problem with Bluetooth devices. 

Visitor

Same problem on my galaxy s20+ with android 10

Casual Listener

I did not notice the issues in the beginning of the Android 11 update on my Pixel 3a. Since I did not receive any security updates since the Android 11 update in September, I have reset the Phone to factory settings in November. Immediately after the factory reset I have noticed the issues. I did not immediately get the November security update, only later that day.

 

As I have noticed lately, the issues seem to get worse in crowded areas. There the problems is so huge that  I can't listen to Spotify. But so now and then, the problem also arises when I'm in my own home.

 

(@Gosling) Yesterday I also noticed that the problem also arises when listening to podcasts via the app Podcast Go via https://play.google.com/store/apps/details?id=sanity.podcast.freak&hl=nl

 

As I also have the problem via other apps, to me the problem does not only seem to be a Spotify issue, but a Android 11 issue: AND IT SUCK BIG TIME

Visitor

Same issue, BEYOND FRUSTRATED. 

 

Paying for premium, Spotify is virtually useless. Which is too bad as I like the app and music better then what Pandora offers. 

 

Google Pixel 3A

Android Version 11

Spotify Version 8.5.85.894

 

Ran flawless till phone updated to Android 11. Cleared cache, cleared files, uninstalled, reinstalled, no change.

Plays fine if screen on/open. When screen locks music immediately glitches/skips

No difference if on car blutooth, bluetooth speakers, or wired headset. 

If I force stop the app and reopen, will usually get 10 min error free until it starts again. 

 

The app and Spotify is virtually unusable. Been waiting for a fix for more than a month. On the verge of canceling my subscription.

 

 

 

  • Device make and model.
  • OS version.
  • Exact Spotify version
  • Is it happening only with a specific type of content?
  • Does this occur when using Connect, Bluetooth or both?
  • Does it happen only with Spotify or with other apps as well?
  • Troubleshooting steps you tried so far.
Casual Listener

Small update. This not only a Spotify issue, it is with all media outputs via all channels. I have found the following issue reported at Google: https://issuetracker.google.com/issues/168233990

Newbie

Same issue on Pixel 3a, Android version 11, and Spotify version 8.5.85.894. 

 

It happens all the time for me, with the screen on or not, with songs and podcasts, and via Bluetooth or straight from the phone itself. 

 

It's incredibly frustrating and doesn't occur in any other app besides Spotify. 

 

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