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[Android] Podcast tile in Search tab unresponsive on Android

 

Plan

Premium (for family)

Country

Spain

Device

Samsung Galaxy S20

Operating System

Android 10

 

I can't explore podcasts. From the search 'tab' (I don't know the right term) I tap on the podcast category and nothing happens. The same occurs when I tap on 'explore podcasts' in my library>podcasts. 

 

I've tried clearing cache and clean reinstalling... and nothing happens

 

Thanks in advance

 

Screenshot_20201116-221802_Spotify_20201116221912310.jpg
Screenshot_20201116-221624_Spotify.jpg

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

Comments
metaldays
Newbie

Plan

Premium

Country

Slovakia

Device

MI 9T

 

 

My Question or Issue

Hi everyone, 
I can't access the podcasts section in my Spotify. 
I click the button, but it doesn't react nor open anything. 

I tried:
- clearing the cache
- rebooting the device
- reinstalling the app

but nothing worked so far.

Thanks for may replies!



 

Ivan
Moderator
Moderator
Status changed to: Under investigation

Hey folks,

 

Thanks for reporting this issue to us.

 

We’ve passed your info on to the relevant team, who are currently looking into it.

 

If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.

 

Could you also make sure to provide us with the following info, if you haven’t already:

 

  • Device + OS version
  • Exact Spotify version
  • Any troubleshooting steps you attempted so far 

 

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this. 

danjb369
Visitor

I also have the same problem:

 

Details of my device and apps on the original chat ID: 4302882599

 

Also the +Vote button is not responding when I click on it.

 

Not a good day at the office 😉 

Ivan
Moderator
Moderator

Hey @danjb369,

 

Help’s here!

 

Can you try if the +VOTE button works when opening the page in a private/incognito window? This will make sure you avoid issues with your browser's cache. If that doesn't do the trick try in a different kind of browser as well.

 

You can list your details as requested in the Status Update of this thread in your next reply. This way we can pass them on to our team for further investigation. 

 

Hope this helps. Keep us posted. 

Mihail
Moderator
Moderator
Status changed to: Fixed

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

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