[Android] Scroll bar in liked songs doesn't update

Plan

Premium

Country

UK

Device

Samsung Galaxy A71

Operating System

Android 10

 

Issue

On my list of liked songs when I move the scroll bar down the screen the songs list does not update and hangs unless I move the scroll bar very slowly down the screen only then do the songs down the list come up. Also if pull the scroll bar all the way to the bottom it will go back 9 months and not go any further to songs liked earlier until the list of songs liked 9 months ago comes up. Also if I try to move the screen up or down it will reset to the last position where the songs loaded on the screen come up. App is version 8.5.60 decimal 1013.

 

Screenshot_20200612-165322_Spotify.jpg

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Make sure your app is updated to the latest version.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

Related Issues

Comments
Moderator
Moderator

Hey there @GalibShahab98!

 

Thanks for reaching out to the Community about this. 

 

Does this only happen when you move the scroll bar or when you swipe down the playlist without holding the bar?

 

You can start off by trying a clean reinstall of the app to make sure you have the latest version and that any outdated files are removed.

 

Give your device a quick restart as well before you open the newly installed app.

 

If a family member or a friend has a Spotify account, it could also be a good idea to ask them to log in on your device to see if the app behaves the same way.

 

We'll be on the lookout for your reply. Feel free to get back to us if you have any further questions 🙂

Casual Listener

Hi,

this only happens when using the scroll bar and doesn't happen when swiping down the playlist without holding the scroll bar.

 

I've attempted a reinstall of the app as well as restarting my phone but it hasn't worked.

 

I also have the same problem on a family member's phone, a Samsung Galaxy Trend Plus running the same app version.

Visitor

Plan

Premium

Country

USA

Device

LG G8 ThinQ

Operating System

Android 10

Spotify Ver.

8.5.62.904

 

My Question or Issue

Ever since the scroll bar on the right side in Liked Songs changed from the thin, gray vertical line to the one with up/down arrows that shows the date, I can't even get close to the bottom of the list before the app crashes.

 

I do have 6000+ liked songs but it's just a list, before the update I was able to jump straight to the bottom instantly. I've tried closing other apps and restarting the phone but every time I scroll "too far" down my library of music the app takes longer and longer to load each chunk of the list and crashes.

 

I thought the new scroll bar was neat at first but I don't think it's acceptable to have to cull my library just so the app works like it used to until very recently

Moderator
Moderator

Hey @LieutenantPie,

 

Thanks for reaching out to us about this!

 

Have you tried a clean reinstall of the app on your device? If not, make sure to follow the relevant steps for your device listed in this Spotify Answer.

 

If that doesn't work, do you mind including a screen recording to show us what's happening exactly? Once we have that, we'll take a closer look.

 

Thanks - keep us posted!

Visitor

I did a restart/clean install according to the guide you linked, but the problem persisted so I took a screen recording.

The file was too big to attach so I uploaded it to YouTube

https://www.youtube.com/watch?v=k7VoUYtEuII 

Moderator
Moderator
Status changed to: Under investigation

Hey folks,

 

Thanks for reporting this issue to us.

 

We’ve passed your info on to the relevant team, who are currently looking into it.

 

If you’re experiencing this issue, make sure to click +VOTE.

 

Could you also make sure to provide us with the following info, if you haven’t already:

  • device + OS version
  • exact Spotify version
  • how many Liked songs do you have in Your Library

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

Newbie

Plan  Premium

Country  Canada

Device  Samsung galaxy S8

Operating System  Android 9 

Spotify Ver.  8.5.62.904

 

Same problem here, whether I go by name or revently added. Wasn't this bad before but now it takes really long to load and often crashes. I have 2700 song saved.

Visitor

Plan  Premium

Country  Canada

Device  Samsung galaxy A50

Operating System  Android 10

Spotify Ver.  8.5.62.904

 

Same problem here! 4000 songs. Will take for EVER with the new scrolling to get to my old songs as you can only do a few months worth at a time and you have to wait for it to load, please revert to the old system!

Moderator
Moderator
Status changed to: Under investigation

Hey there folks,

 

Thanks for your patience while we were looking into this!

 

Our tech teams have done their magic backstage.

 

Could you make sure to update the app to the latest version available and let us know how it goes for you?

 

If you're still having troubles after that, it'd be helpful if you included the exact version of Spotify you ended up with.

 

We'll be keeping an eye for your replies!

Visitor

Just updated to Spotify ver. 8.5.63.941

 

The scrolling seems faster/smoother, and it hasn't crashed yet since updating