[Android] Sharing to Instagram Stories doesn't work

Plan

Premium

Country

Singapore 

Device

Samsung Note 10+

Operating System

Android 9, One UI 1.5

 

My Question or Issue

I didn't have any issues with sharing songs to Instagram story untill today, when I press share to story it seems like instagram opens up for awhile and disappears. If I press again I get a popup from my phone saying Instagram keeps stopping. 

I've tried reinstalling Instagram, still having same issue.

Comments
qb_i4l-9g3az
Newbie

Plan

Premium

Country

Thailand

Device

Samsung Galaxy Note 8

Operating System

Andriod 9(Pie)

 

My Question or Issue

It started to happen yesterday(12.06.19). Everytime I try to share the musics on Spotify to my IG Story, my Instagram will crash and shows up "Instagram keeps crashing" and I've tried every method trying to fix it myself e.g. restart myphone, clear cache of Spotify and Instagram or reinstall them, but It doesn't work at all. Please response and fix it out as soon as possible.
Update

(12.07.19) - I still can't.

(12.12.19) - stop crashing but swaps to instagram camera mode but black screen

 

 

luxkstn
Regular

Plan

Premium

Country

Bulgaria

Device

Nokia 6.1

Operating System

Android 9

 

My Question or Issue

When trying to share a song on instagram stories the app opens but immediately crashes, been having this problem for a couple of days now.

Karankj
Newbie

I've been experiencing a similar problem for a few hours now. When i try to share, the screen goes white and takes me back to spotify. 

jaltman
Visitor
Exact same problem on my S10+ (Android 9), been going on for a few days. I've reinstalled both apps, cleared the data + cache of both, etc.
VianSitompul
Visitor

 

Plan

Premium

Country

Indonesia

Device

Samsung note 9

Operating System

Android Oreo

 

My Question or Issue

Couldnt connect when post songs to instastories, screen went freeze after I hit share to instastories button

ciaragilsenan
Newbie

Hi, I've seen a lot of people post about a similar issue (that they don't have the option to post to instagram stories) but the difference for me is that I did have the option for the past year and it was working fine until today. It was taking me to Instagram stories as usual but the music info/content was missing - the screen was showing blank. I came to the forum to troubleshoot and followed recommended steps...delete both caches, reinstall both apps etc. When I did all of that, the option to share to Instagram Stories completly disappeared!! Only Direct sharing is available. Plus Facebook and other apps. 

 

I saw a generic post about Spotify constantly testing features and them being available to some but not others. But this doesn't explain why a working feature would disappear for a user. 

 

Are you removing this feature once and for all? I really liked it and would like it back please. All my friends are sharing music as usual and now I can't. Is there any way to roll back an App update?

 

Plan

Premium

Country

Ireland 

Device

(Huawei P20)

Operating System

(Android V9)

 

My Question or Issue

Has the Share to Instagram Stories feature been removed in latest update? 

Sashik408
Visitor

As of yesterday (December 11th) I have been trying to share songs to my Instagram story, but without any luck. Instagram opens the story section, however it is black and blank.

Plan

Premium

Country

Israel

Device

 Galaxy 9

Operating System

 

 

My Question or Issue

 

jsdmlw
Newbie

Got the same problem on s10+ 😕

Moderator
Moderator
Status changed to: Under investigation

Hey folks,

Thanks for reporting this issue to us - we're looking into it.

If you’re experiencing this issue, make sure to click + VOTE.

Note that if you don't see the option to share to Instagram Stories, this is a separate issue which you can find out more about here.

 

Could you make sure to provide us with the following info:

  • device + OS version
  • exact Spotify version
  • exact Instagram version
  • a screenshot showing that you have the option to share to Instagram Stories in Spotify?

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

inconnu77
Visitor

Hi,

 

@Peter 

 

I have the same problem. I've been sharing Spotify songs to Insta stories for months. All of a sudden, today it doesn't work. I can't share any song or playlist, artist etc to Insta. I have the Share to Instagram Stories option. When I select it, it tries to open Inatagram. However, instead of the usual image w song icon, it opens the Instagram Stories in Camera Mode ONLY. There's no way to see or share the song.

 

Country: Canada

Spotify account type: Regular/Free

Spotify version: 8.5.33.831

Instagram version: 122.0.0.29.238

Device: Samsung Galaxy S8 (SM G950W)

Android version 9, One UI 1.0

Date: Dec/12/2019

 

Screenshot shows option to share to Insta stories is available:

 

Screenshot_20191212-031512_Spotify.jpg

Screenshot shows Insta opening in Camera Mode ONLY instead. The camera is black and doesn't actually work to take a photo. 

 

Screenshot_20191212-031753_Instagram.jpg