[Android] Shuffle resets after selecting a song in Liked Songs

Plan

Premium

Country

Hungary

Device

Samsung Galaxy S8+

Operating System

Android 9

 

My Question or Issue

Since a recent update, shuffle gets turned off after selecting an individual song from the library to be played. It is extremely annoying as after listening to a particular song I'd want to, I have to turn back shuffle on again, which is on by default by me.

(It is a different topic that shuffle isn't a real shuffle, it keeps playing the same songs over and over, despite I have more than 1000 songs in my library.)

Hey there folks,

 

Thanks for all your patience so far!

 

Our tech teams have made some changes backstage and this should be now fixed in the latest version of the Android app available.

 

Could you confirm if the issue is now fixed for you? If it persists, make sure to try a clean reinstall if the app following the steps in this Spotify Answer

 

If you're still having troubles, let us know in a comment along with the exact version of Spotify you end up with so we can pass it along.

 

We'll be keeping an eye out for your replies!

Comments
ishotmarvin
Newbie

Same problem here, but with Spotify Connect on my Yamaha reciever (RV-V481). 

Moderator
Moderator

Hey @Dester and @ishotmarvin,

 

Thanks for reaching out to us about this.

 

Could you first try a quick clean reinstall on your Android devices, making sure to clear all Spotify app data? This support article has all the relevant steps.

 

If that doesn't work, could you let us know the exact version of Spotify running on your devices? If you could also provide us with a screen recording which illustrates the issue, that would be really helpful.

 

Thanks! We'll be looking out for your replies.

KuroNeko97
Newbie

@peter

Same problem but with Samsung S7. Tried redownloading it. Did that with full clean so nothing stayed saved. Logged back in and tried it out. Still the same. When I put it on shuffle. It stays on shuffle as long as I dont select a different song. If I do select a different song the shuffle gets toggled off.

Samsung Galaxy S7

Android Version 8.0.0

Spotify Version  8.5.9.737

Issue started 14-06-2019 after Spotify updated

No video of issue

wlodi
Casual Listener

I'm having the same issue, shuffle just doesn't stay "on" whenever you select a new song.

 

Pixel 2 XL

Android 9

KuroNeko97
Newbie

Same problem but with Samsung S7. Tried redownloading it. Did that with full clean so nothing stayed saved. Logged back in and tried it out. Still the same. When I put it on shuffle. It stays on shuffle as long as I dont select a different song. If I do select a different song the shuffle gets toggled off.

Samsung Galaxy S7

Android Version 8.0.0

Spotify Version  8.5.9.737

Issue started 14-06-2019 after Spotify updated

Dester
Casual Listener

Thank you for your answer. I tried the full reinstall described in the steps you linked, and the issue did not get resolved. Steps to reproduce:

  1. Select any song to play
  2. Turn on shuffle (it stays on till the next step is performed, no matter how many songs are being played)
  3. Select any other song (I tried from my liked songs)
  4. Shuffle is automatically turned off (can be verified in the player screen)

Spotify version: 8.5.14.752

 

Thank you, cheers,

Sándor

Moderator
Moderator

Hey @Dester @KuroNeko97 @wlodi,

 

Thanks for getting back to us with that info :)

 

We'd like to know if the shuffle function is reset specifically when chosing a song from Liked Songs, or if it happens irrespective of where the chosen song is located. Could you let us know?

 

Thanks! We'll be looking out for your replies :)

Dester
Casual Listener

I tried Discover weekly, artist radio, custom playlist, liked songs and it gets reset only when I choose a song from my liked songs.

KuroNeko97
Newbie

Only on the liked songs. Nowhere else is this happening.

 

Hope to see this resolved soon

upthathill
Visitor

I have the exact same problem on Huawei P10 Lite. Waiting for a valid solution.