Plan
Premium Family
Country
USA
Device
Multiple Android phones
Operating System
Android 9/10
My Question or Issue
Thinking it would be a fun thing to see a fusion of our odd musical tastes, three of my family members joined Family Mix. Joining was super easy.
However, now whenever we tap Family Mix on our phones, we are presented with the "Welcome to Family Mix" screen and when we tap listen, it flashes to the playback list then pops up the "Welcome to Family Mix" screen again.
If we tap the back arrow fast enough, we can get back to the main screen, but we have no way of launching Family Mix from our phones. It can be launched without issue from the web player.
Hey folks,
Thanks for your patience while we looked into this issue.
We’re happy to say that this should now be fixed for everyone!
Make sure you're rocking the latest version of the app on your Android device - performing a clean reinstall will do the trick.
Thanks!