Thinking it would be a fun thing to see a fusion of our odd musical tastes, three of my family members joined Family Mix. Joining was super easy.
However, now whenever we tap Family Mix on our phones, we are presented with the "Welcome to Family Mix" screen and when we tap listen, it flashes to the playback list then pops up the "Welcome to Family Mix" screen again.
If we tap the back arrow fast enough, we can get back to the main screen, but we have no way of launching Family Mix from our phones. It can be launched without issue from the web player.
Hey there folks,
We truly appreciate all your reports so far! Rest assured that our tech teams are still looking into it.
If you're experiencing this, make sure to try the steps below first:
Ensure that you've joined the Family Mix from this page or Duo Mix from this page.
Log out from the app on your Android device.
Close/quit the Android app.
If you can use another (non-Android) device, log into your account and try to start listening to the Family Mix.
If it works on the other device, log out and log back in on the (original) Android device.
Try to search for the Family Mix and tap on "Listen now".
If that doesn't do the trick, you can add your +VOTE and leave a comment with the following details (if you haven't already):
Device(s) you're experiencing this on
OS (operating system) version of the affected device(s)
Exact version of the Spotify app on your device(s)
On what other device have you tried to access the Family Mix (and if it worked)
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