[Android] Trapped in "Welcome to Family/Duo Mix"

Plan

Premium Family

Country

USA

Device

Multiple Android phones

Operating System

Android 9/10

 

My Question or Issue

Thinking it would be a fun thing to see a fusion of our odd musical tastes, three of my family members joined Family Mix.  Joining was super easy.

 

However, now whenever we tap Family Mix on our phones, we are presented with the "Welcome to Family Mix" screen and when we tap listen, it flashes to the playback list then pops up the "Welcome to Family Mix" screen again.

 

If we tap the back arrow fast enough, we can get back to the main screen, but we have no way of launching Family Mix from our phones.  It can be launched without issue from the web player.

Hey there folks,

 

We truly appreciate all your reports so far! Rest assured that our tech teams are still looking into it.

 

If you're experiencing this, make sure to try the steps below first:

 

  1. Ensure that you've joined the Family Mix from this page or Duo Mix from this page.
  2. Log out from the app on your Android device.
  3. Close/quit the Android app.
  4. If you can use another (non-Android) device, log into your account and try to start listening to the Family Mix.
  5. If it works on the other device, log out and log back in on the (original) Android device.
  6. Try to search for the Family Mix and tap on "Listen now".

 

If that doesn't do the trick, you can add your +VOTE and leave a comment with the following details (if you haven't already):

  • Device(s) you're experiencing this on
  • OS (operating system) version of the affected device(s)
  • Exact version of the Spotify app on your device(s)
  • On what other device have you tried to access the Family Mix (and if it worked)

Don't forget to subscribe to this thread to stay in the loop. Thanks!

Comments
H0TL1N3
Visitor

Same issue here. Waiting for an answer.
More info here, if you need it:
Device: Samsung Galaxy A40, latest update
What I did: Log-out and log-in, didn't work; quick reinstall - didn't work.
Spotify version: 8.5.32.889

biblionik
Newbie

Exactly the same thing here. German Android 9 device, restarted app, logged off and logged in again, problem stays the same.

mercury006
Visitor

Same problem here in Android 9 on HTC 10 and Samsung Galaxy Tab3, whilst iOS seems not infected and my familymembers with apple-affinity happily listen to our mix...

mercury006
Visitor

A quick-reinstall helped for the Tab3, but for the HTC10 nothing helped, neither the quick-reinstall, nor the clean-reinstall , so I think we should wake up the attention of the supportteam...

GamilyFuy
Music Fan

Same here on Pixel 3a, latest and fully up-to-date Android version.

 

My user experience joining Family Premium has been so disappointing and clunky. I genuinely don't think there's enough thought going into this product. I've really changed my view of Spotify - I was formerly a content customer of Premium with a very positive opinion of the company.

 

 

Lehning
Newbie

Same problem here on Galaxy S8 ! I have done quick and clean reinstal, bug still there !

Really disapointed of this issue, since i'm having a lot more and more issue with the android app lately.

 

Could be nice to have some answers and folowing on this !

mercury006
Visitor

Yesterday a quick-reinstall cured my Tab3, today the bug is alive and well again...

Support? Anyone here???

dammitjim
Casual Listener

Same here on Galaxy S8

eppthom
Visitor
I'm having the exact same pro on an honor 9 lite :\
TassiloBalbo
Visitor
I have the same problem on my Pixel 3a, even other members of my family have the same exact problem with Galaxy A40 and Honor 9 lite...