Could you try a quick clean reinstall of the app following these steps?
If that doesn't work, could you let us know what happens when you try to open Wrapped 2019 in the mobile app? A screenshot or screen recording would be really useful here.
I reinstalled the app but was fixed by cleaning up the phone thru Optimizer and removing junk files, thus I already accessed The 2019 Wrapped. Thanks for the help!
We really appreciate your reports about the Wrapped 2019 banner not working on the Android app.
The right teams are aware and looking into this!
If you're experiencing this, make sure to first try restarting your device or performing a quick reinstall of the app with these steps.
If you're still having troubles after that, add your +VOTE and subscribe to the thread to stay up to speed with any updates we have to pass on. Thanks!
I have the same issue on my Huawei Mate 10. There is no response upon tapping the banner. I reinstalled, repowered by phone, but the same issue persists.
I try to run my retrospective, but it doesn't respond to, everything else is working fine, but this feature, already reset my phone, close the app, clean cache memory, but it persists.
Hey folks,
Thanks for your patience while we looked into this issue.
We’re happy to say that this should now be fixed for everyone!
Just make sure to perform a clean reinstall and you should be good to go.
Thanks! Take care 🙂