[Android] Troubles opening the 2019 Wrapped banner in the app

Plan

Premium

Country

Philippines 

Device

Huawei P30

Operating System

Android Pie (9)

 

I'm trying to open the 2019 Wrapped on Spotify app but it does not open. Is that issue has something to do with the app or my phone? Thank you. 

Hey folks,

Thanks for your patience while we looked into this issue.

We’re happy to say that this should now be fixed for everyone!

Just make sure to perform a clean reinstall and you should be good to go.

 

Thanks! Take care 🙂

Related Issues

Comments
Visitor

I have the same issue on my Huawei Mate 20 Pro. Tapping the button works but there is no response.

Moderator
Moderator

Hey folks - help's here 🙂

Could you try a quick clean reinstall of the app following these steps?

If that doesn't work, could you let us know what happens when you try to open Wrapped 2019 in the mobile app? A screenshot or screen recording would be really useful here.

Thanks! Keep us posted 🙂

Visitor

Reinstalling the app worked for me. Thank you!

Casual Listener
I reinstalled the app but was fixed by cleaning up the phone thru Optimizer and removing junk files, thus I already accessed The 2019 Wrapped. Thanks for the help!
user-removed
Not applicable
I reinstalled the app and I still can't open the 2019 wrap
Visitor

 

Plan

Premium

Country

Turkey

Device

Samsung Galaxy A30

Operating System

9

 

My Question or Issue

I cant open 2019 wrapped. I tried reinstall.

Moderator
Moderator
Status changed to: Under investigation

Hey there folks,

 

We really appreciate your reports about the Wrapped 2019 banner not working on the Android app.

 

The right teams are aware and looking into this!

 

If you're experiencing this, make sure to first try restarting your device or performing a quick reinstall of the app with these steps.

 

If you're still having troubles after that, add your +VOTE and subscribe to the thread to stay up to speed with any updates we have to pass on. Thanks!

Visitor

I have the same issue on my Huawei Mate 10. There is no response upon tapping the banner. I reinstalled, repowered by phone, but the same issue persists. 

Newbie

I try to run my retrospective, but it doesn't respond to, everything else is working fine, but this feature, already reset my phone, close the app, clean cache memory, but it persists.

Plan

Premium

Country

Brazil

Device

Xiaomi RedMi Note 5

Operating System

Android Pie

 

My Question or Issue

Retrospective

Screenshot_2019-12-05-07-41-14-548_com.spotify.music.jpg
Newbie

Same thing here. I click the retrospective button amd nothing happens.. I have a Samsung Galaxy S9+.