[Android] Troubles opening the 2019 Wrapped banner in the app

[rengrc984]

Plan

Premium

Country

Philippines 

Device

Huawei P30

Operating System

Android Pie (9)

I'm trying to open the 2019 Wrapped on Spotify app but it does not open. Is that issue has something to do with the app or my phone? Thank you. 

[MapleSyzurp]

I also have this issue, and am unable to see my 2019 wrapped on Desktop, either.
I've tried on Chrome and FF, and tried on incognito/private browsing.
On desktop; I have two scenarios:
- If I am automatically logged in, I am redirected to https://www.spotify.com/en-ca/wrapped where I can click on "LET'S DO IT" and it will show "Hmmm something's not working, so sorry about that. We'll work on it and please try again soon"

- If I am asked to login, after logging in through Facebook it will redirect me to https://www.spotify.com/ca-en/wrapped/?auth=redirect#_=_ which shows "2010" but the graphic does not play (usually it shows each year of the decade in fancy colors on a pink backdrop)

I've tried restarting my phone, but it didn't fix it. I would like to avoid reinstalling the app as I have many downloaded albums and playlists, and don't want to find & download them all again. It seems like an account authentication issue and not a browser or device issue, though...

[_masm_]

Exactly the same issue, but using Oneplus 6T.

[lorish]

Same issue. Tap on Banner -> Nothing happens. OnePlus 7 Pro. V8.5.33.831

[katiebrieh]

Same for me! The banner is there but when I press it nothing happens. Even happens if I try to go through chrome. I have tried restarting my phone and trying on an older phone but the version of spotify in there isn't good enough I think. 

Premium

New Zealand

Samsung Galaxy S6 active

Spotify version 8.5.33.831

[Joaopsz]

Hello!

I'm also having problems! The Wrapped banner isn't showing up. I took the suggested steps and it didn't work.

I think the problem is on my account. I tried another one on the same phone and it worked.

[DEG_fan]

Same issue on Pixel 3.
Us Android users always get the best of the bugs on Spotify. 🙄

[ale_oliveira]

Same here =(

Google Pixel 3 XL

[SimenBro]

Tried re-install the app with no luck.

But after I deleted my cashe then it worked.

[qj-1_j8f63x5]

Sabe gere. One Plus 6

[lackofdeath]

Check the touchable area of the banner on Android please...