[Android] Troubles opening the 2019 Wrapped banner in the app

[rengrc984]

Plan

Premium

Country

Philippines 

Device

Huawei P30

Operating System

Android Pie (9)

I'm trying to open the 2019 Wrapped on Spotify app but it does not open. Is that issue has something to do with the app or my phone? Thank you. 

[user-removed]

Hey, PSA: For me I had an issue where I tapped on the banner and it did nothing. I found that if I tapped it several times in different places, one of the touches will hit the target and it will work. The bug appears to be an issue with the touch target.

If you're not getting the Wrapped banner in the first place, I'd suggest force-closing your Spotify app, ensuring it's the latest version (8.5.33.831 as of writing), and clearing the cache on it. There shouldn't be any need to reinstall it.

[montus14]

Hello, 

I reinstalled and the wrapped banner doesn't even appear now.... 

Please give us a way to fix this. 

Thanks! 

[reneeCatharina]

@Peter i did all the steps that are recomended here, but still no banner. please check if it has something to do with my account.

[Kekeroxxponey]

Same for me, Huawei P30.

[cavemandan]

Same here. Lost the banner when trying again a few hours ago. Tried reinstalling following the steps, and still no banner here. Huawei Mate 20 Pro.

[MapleSyzurp]

UPDATE WITH FULL SPECS:

:: MOBILE ::
Device: Moto G6 Play
OS: Android 9
Spotify app version: 8.5.33.831

Current attempts and results on Mobile:
- Tried spam tapping the 2019 Wrapped banner in the app. Eventually it opened, I got about 5 or 6 slides in, then crashed. Since then whenever I tap on the Wrapped banner it would go to the same page, and crash.
- Tried clearing the cache from both the application and my system settings. After doing so and restarting the app, the Wrapped 2019 banner no longer appears.
- Tried re-installing the application, I'm a bit peeved because I lost all my downloaded albums. It did not bring the Wrapped 2019 banner back, I am still bannerless on mobile.
- Tried going to Search > "wrapped" > tap on Wrapped genre > tap on banner. The banner does not open anything.

:: DESKTOP ::
Devices: Macbook 2015 Pro with OSx Catalina + Windows 10 desktop
Browsers: Firefox, Chrome, Edge, Safari (all up to date; tried both regular and incognito/private)

Behavior:
On desktop; I have two scenarios:
- If I am automatically logged in, I am redirected to https://www.spotify.com/en-ca/wrapped where I can click on "LET'S DO IT" and it will show "Hmmm something's not working, so sorry about that. We'll work on it and please try again soon". I cannot progress past this screen.

- If I am asked to login, after logging in through Facebook (or using my device credentials) it will redirect me to https://www.spotify.com/ca-en/wrapped/?auth=redirect#_=_ which shows "2010" but the graphic does not play (usually it shows each year of the decade in fancy colors on a pink backdrop)

========================================

I have since reinstalled the mobile app and lost all my downloads, this is the 2nd year in a row my Wrapped didn't work and it seems to be a related issue as last year. Are there any updates on your side @Peter ?

[superkid542]

Same for me. I'm using the OnePlus 7 Pro. I've already tried restarting the phone and reinstalling the app...

[Kalmora]

Also not working for me
Samsung Galaxy S10e, Android 10, Spotify 8.5.33.831
Sony Xperia Z5 Compact, Android 7.1.1, Spotify 8.5.33.831

[MAXIFONTELA]

Hello, 

Same issue. I reinstalled and the wrapped banner doesn't even appear now.... 

Please give us a way to fix this. 

Thanks! 

[claraholanda87]

Tenho um J6 e até consigo abrir o banner, mas trava em uma apresentação e o aplicativo fecha. Já reinstalei, limpei e nada. Gostaria de poder compartilhar no Instagram 😕