[Android] Unable to Turn Off Canvas

I've got a problem where everytime i turn off canvas it toggles back on automatically. This is very annoying.

I used to be able to turn it off, however ever since i switched to be a part of a spotify premium family membership, i can't turn it off

Plan

Family Premium

Device

OnePlus 6

Operating System

Android Version 9 - Oxygen OS 9.0.9

Hey there folks,

 

We really appreciate your patience so far!

 

Our tech teams have done their magic backstage and this should be now fixed in the latest version of the Android app.

 

If you're having troubles, first we'd recommend updating the app following the steps here or performing a quick reinstallation of the app following the steps here.

 

If the issue persists after that, let us know in the related Help Board and we'll be happy to lend a hand.

 

Thanks!

Related Issues

Comments
Newbie

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Screenshot_20191103-124140_Spotify.jpg
Screenshot_20191103-124149_Spotify.jpg
Newbie
Mail me back - *snip*
Regular

Same here, I have version 8.5.30.579 running on Android 8.0 and the setting turns on by itself, SpotifyCares keeps telling me to reset ALL MY OFFLINE DEVICES to "fix" the issue but the issue is on the app 🙄

 

LG G6 H870

Android 8.0

Spotify 8.5.30.579

Moderator
Moderator
Status changed to: Under investigation

Hey folks,

 

Thanks for reporting this issue to us.

 

We’ve passed your info on to the relevant team, who are currently looking into it.

 

If you’re experiencing this issue, make sure to click + VOTE and subscribe to this thread.

 

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

Visitor

Samsung Galaxy S9

Android 9.0

Spotify 8.5.30.579

Newbie

Oneplus 7T

Oxygen OS 10.0.4.HD65BA

Spotify version 8.5.30.579

Visitor

Same here.

Samsung Galaxy A7 (2018)

Android 9

OneUI 1.0

Spotify Version 8.5.30.579

Spotify Premium

Visitor

Samsung Galaxy S10

Android 9

OneUI 1.1

Spotify 8.5.31.658

Family Premium

Newbie

S10, same as above

Newbie

Same here.  Started yesterday.  I turn it off and I can watch the toggle slide back to on.  Samsung Galaxy Note 10. Android version 9 with the 11/1 security update