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[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

Hi folks!

 

Thanks for bringing this to our attention.

 

Here's something you can try out (if you haven't already):

  1. Uninstall the Spotify app.
  2. Remove your SD card from your phone, then restart the device.
  3. Download and install Spotify again.

In case you're experiencing this even after testing the above steps, make sure to add your +VOTE and provide the following details, so we can forward it to the right team:

  • Your device's make, model and OS version.
  • The version of Spotify you're running.
  • The troubleshooting done so far.

Thanks! Rest assured we'll keep you posted here as soon as we have any updates on this.

Comments
mateusz-w
On mobile app after last update I cannot play any song or even view list of songs in any album including "liked songs" nor any other album. I cleaned all cached data, log out and in, reinstalled app and restart my phone but it did not help at all. I tried at least 3 different wifi connections as well as mobile data internet connection but it did not make any difference. I am getting either blank page or vague "Something went wrong" message regardless when trying to play something or open an album. Desktop app still works just fine.
maybe its bc i have an ancient phone but c'mon, even an apk worked, i was excited about finally getting spotify premium but nothing works on the app, the recommended playlist are empty, my old playlist and the podcasts too.
I already deleted the app cache and uninstalled the thing like a trillion times pls help
It works perfectly fine on pc tho
nickfaraujo

A new update was released for LineageOS 18.1 April 12th, 2022 and after the installation the app does not load anything. Apparently no internet connection. My playlists are there, the thumbnails. On opening any playlist only the local files are shows (though unavailable, I think mine were added to the playlist a long time ago through the PC and not on the phone itself). If there are no local files nothing is shown, only the name of the playlist with no tracks. The playlists appears only on the home screen. My library is empty and no artists or albums load either. On the home screen the thumbnails are there. Other pages don't have any images.

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Tomtiti

Same issue here... Can't use Spotify at all anymore. My library is completely empty and none of the playlists show tracks (even Spotify playlists)...

 

Please help!

Tomtiti

Ok found a solution! Just unmount your SD card Settings>Storage click the eject button and then try the Spotify app again. I set Spotify to use the internal phone storage now ... Hope it continues to work but so far it's fine for me...

Jeremy

Hi there,

 

Thank you for contacting us here in the Community. We'd like to take a closer look into this and see why this might occur.

 

Can you start with letting us know which phone you have? It would also be great if you can let us know your OS?

 

We'll keep an eye out for your reply.

 

Take care!

Mario

Hey there,

 

Thanks for coming to the community.

 

Let's help you get back to your music. Please, let us know the following:

  • Brand, model, and operating system version of the devices you've experienced this with; also, does Your Library appear on Desktop or web?
  • Does the same thing happen with a different account?

 

Keep us posted.

 

Cheers!

mateusz-w

Hello, thanks for your response,

I am using Xiaomi Mi A3 (M1906F9SH) phone running Android 11.

My library and albums does indeed appear on desktop application.

I created a free account to check if this issue will still occur and sadly it does. Regardless of account I am using libraries and albums appears empty and I cannot play any music.

 

Thanks for your support!

AndresM

Hey @mateusz-w,

 

Thanks for your reply!

 

Just to confirm, do you have a micro SD card inserted in your phone? If so, we suggest that you remove it, restart your phone and tell us if the issue persists. 

 

On another note, we recommend that you check if you have any apps (clearing cache, antivirus) that optimizes your phone's performance. If so, we suggest removing Spotify from any optimization. 

 

Lastly, we recommend that you check your battery settings in order to make sure that Spotify is not prevented from working properly (you can configure this in your phone settings).

 

Keep us in the loop. 

PhilS95

Starting ~1 week ago, my Spotify app has been unusable. If I navigate to My Library, it's completely empty. If I open any playlist (even ones created by Spotify), it says the playlist is empty. I can search for songs and results show up, but tapping the song doesn't start playing music.

I have already tried doing a clean reinstall twice and the issue still remains. I am using a Samsung S21 phone. Spotify works on my account on desktop.

Thanks in advance for any help!

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