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[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

Hi folks!


Thanks for bringing this to our attention.


Here's something you can try out (if you haven't already):

  1. Uninstall the Spotify app.
  2. Remove your SD card from your phone, then restart the device.
  3. Download and install Spotify again.

In case you're experiencing this even after testing the above steps, make sure to add your +VOTE and provide the following details, so we can forward them to the right team:

  • Your device's make, model and OS version.
  • The version of Spotify you're running.
  • The troubleshooting done so far.

Thanks! Rest assured we'll keep you posted here as soon as we have any updates on this.


Hi all, 


Thanks for sending over this information and for your patience.


Looks like there's a more recent app version for Android devices. Could you try updating it to see if there's any improvement? 


Keep us posted on how it goes.


It still doesn't work





I updated my app and there still is no option to change the storage for downloaded songs. 


No change here, either. Updated and restarted, option to use SD card storage still not there.


Samsung Galaxy A10e running Android 11.

I'm a premium subscriber
Been struggling since Monday with issues all of a sudden.
When I open a playlist I get the message "Something went wrong try again". All my playlists are empty.

I have reloaded the app, checked it's up to date, switched the WiFi on and off, switched the phone on and off logged in and out etc

Advice from support was delete storage and login again.
This works BUT I LITERALLY HAVE TO DO THIS EACH TIME I want to use Spotify or I get the exact same error again.

Any advice please?
I can't go through this each time I want to use Spotify.

I could not save my offline songs to my SD card. my phone is Samsung a20. after the last firmware update my playlist became empty and I followed the above instructions, but I could not save the songs to my SD card which i need since my internal storage is very limited.


Hi everyone, 


Thanks for the reports. 


Make sure to send over the exact Spotify version you're currently running, if you haven't already. This is some vital info that we're passing to the relevant teams for further investigation. 




Hello again folks, 


Thanks for your patience while we're looking into this. 


In order to continue investigating this issue, we'd like to ask if you could open up a Spotify created playlist (such as this one, or any other Spotify playlist) and record a video where we can see exactly what happens when you do so? You can attach it using the Insert Video option in the post editor or send a link to it with the relevant permissions. 


Also, if anyone's experiencing the issue on a mobile device that's not a Samsung, could you let us know if you're able to download content at all? This would be of great help. 


In addition to the above, another version of the app has been released. Make sure to uninstall the current version you have and upgrade to the most recent one if available. 


And lastly, if you've not provided the info requested in the Status Update and you're experiencing this issue, please do so and we'll forward your report to the teams in charge. 


Thanks again!


Hi @Novy 

I have no way of recording what happens when I open a playlist - sorry - but as of right now everything is fine because I'm using internal storage and am unable to switch to SD storage. A long time ago when the issue first occurred, I took a screenshot of what happened when I was using SD storage and clicked on a playlist.


 Right now I have no option to switch storage to SD, so there is no way to show you a video of the issue that occurs when I switch to SD. I'd like to have that option back to have my downloaded songs on my SD card and for it to work properly. 


I was talking to some friends and they said that newer Samsung phones apparently don't have SD card slots, they only have internal storage. So maybe the Spotify app isn't recognizing SD cards as storage anymore because my phone is old and still has an SD card. Just thought I'd pass on the information to see if it helps. 


Keep us updated, thanks 


I'm also using version of Spotify @Novy