[Android] View Album, View Artist, Go to Song Radio grayed out

Device: OnePlus 5T

OS: Oreo 8.1

Spotify: 8.4.71.762 (also happened in previous verions)

 

The issue is that at random times those three options are just grayed out. There's no problem with the internet connection because I can listen to music and browse my library. I also saw that while those options are grayed out the search functionality also showed that I'm offline. The workaround to fix this is to close the app from Recent Apps or Force Close it and then reopen.

Whether this issue is connected/related to the search also showing as offline is yet to be determined.

 

Screenshot_20180912-162825.jpgScreenshot_20180912-162810.jpg

 

Related threads:

https://community.spotify.com/t5/Android/Album-Artist-Radio-Greyed-Out/m-p/4557643

https://community.spotify.com/t5/Android/Unable-to-click-view-artist-or-album-greyed-out/m-p/4531347

https://community.spotify.com/t5/Android/Search-view-artist-view-album-not-working/m-p/4543628

https://community.spotify.com/t5/Android/Can-t-select-view-album-or-artist-shuffle-turns-off/m-p/452...

https://community.spotify.com/t5/Android/Song-Radio-and-View-Album-options-greyed-out/m-p/4530348

https://community.spotify.com/t5/Android/Artist-Page-and-Album-Page-links-are-greyed-out/m-p/4526202

Hey everyone!

 

Thanks for reporting this.

 

We'll be closing this for now since this is similar to this issue that we're currently investigating. We'd recommend heading there instead and +VOTE.

 

Further, make sure to try the steps mentioned, including clearing out the app's cache on your device. If the issue still persists, you can leave a comment with the relevant info on that thread.

 

Thanks!

/K

Comments
davegball
Music Fan

Same issue happening on Samsung S6. Recently upgraded my phone to Pixel 2 XL running Android Pie and same thing happened again. I did also notice an alert about Spotify thinking it's offline when the phone is connected to the Internet. 

Katerina
Spotify Legend
Status changed to: Closed

Hey everyone!

 

Thanks for reporting this.

 

We'll be closing this for now since this is similar to this issue that we're currently investigating. We'd recommend heading there instead and +VOTE.

 

Further, make sure to try the steps mentioned, including clearing out the app's cache on your device. If the issue still persists, you can leave a comment with the relevant info on that thread.

 

Thanks!

/K

Katerina
Spotify Legend

Hey there @AeroZ,

 

Thanks for reporting this.

 

However, from the description and the screenshots it looks like some functionalities of the app appear as if it's offline when it isn't. With this, we'd recommend heading to the issue linked above and staying tuned for any updates there as our tech folks are currently working on this.

 

We're closing this for now, but if you need more help, just give as a shout 🙂

 /K

jotoboy
Music Fan

Happend to me on PC with Win 10 and on Android device.

Daisy
Spotify Legend

Hello @jotoboy,

 

This thread is closed due to a duplicate one. Could you check out this page?

 

Thanks 🙂  

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